Customer Service Representative

LAYMEN GLOBAL, LLC • Full-time • Edison, New Jersey, United States • $45k - $55k / year • 1d ago

Benefits:

Competitive salary
Health insurance
Opportunity for advancement
Paid time off

Benefits/Perks

Competitive Compensation
Paid Time Off
Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively

Related Jobs

Dish Washer

Sustainable Fare • Full-time • Lawrenceville, New Jersey, United States • $18 / hour • 3d ago

Cleaning Jobs Kitchen Team Member

3d ago

All Positions

Perkins Griddle & Go • Flemington, New Jersey 08822, United States • $16 - $18.50 / hour • 3d ago

Hospitality Jobs bilingual Fast paced communications

3d ago

Nurse Practitioner

Live Urgent Care LLC • Full-time • Spotswood, New Jersey, United States • $139.36k - $166.40k / year • 6h ago

Healthcare Jobs Medical Assistant check in patients Fast paced

6h ago

General Manager(03359) - 6002 Main Street

Domino's • Full-time • Hamilton Township, New Jersey, United States • 6h ago

Retail Jobs Fast paced sales multi task

6h ago

Customer Service Rep(04528) - 341 S. Burnt Mill Rd.

Domino's • Full-time • Franklin Township, New Jersey, United States • 7h ago

Customer Service Jobs answer phones multi task Retail sales

7h ago

Assistant Maintenance Manager - 2nd Shift

Unitex • Full-time • Linden, New Jersey, United States • 11h ago

Manufacturing Jobs multi task

11h ago

Senior Staff Engineer, Project (IPT Lead)

Marotta Controls • Full-time • Parsippany, New Jersey, United States • 14h ago

Engineering Jobs Project Manager

14h ago

Registered Nurse - Full Time, Nights 7p-7a, Medical Surgical 6AB, Atlantic Health Overlook Medical Center

Atlantic Health System • Full-time • Summit, New Jersey, United States • 16h ago

Healthcare Jobs Medical Assistant check in patients

16h ago

Medical Lab Scientist / MLS

Mountainside Medical Center • Full-time • Montclair, New Jersey, United States • $0 / year • 18h ago

Healthcare Jobs Medical Assistant

18h ago

Airport IT Field Support Technician

Essintial Enterprise Solutions LLC • Full-time • Newark, New Jersey, United States • $24 - $25 / hour • 19h ago

Information Technology Jobs multi task

19h ago