About Marex
Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas.
For more information visit https://www.marex.com/
Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights, and analytics.
Role Summary
The IT Service Desk Team is responsible for the general IT/desktop and voice infrastructure support for their assigned region. The team works closely with other IT departments and different lines of business. The Technology Department delivers differentiation, scalability, and security for the business. Reporting to the COO, Technology provides digital tools, software services, and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture, and design.
IT runs Marex’s enterprise-wide services to end users and actively manages the firm’s infrastructure and data to provide and accelerate business value. A Data team enables the firm to leverage data to increase productivity and improve business decisions, as well as maintain data compliance. The Infrastructure group delivers operations and engineering across Infrastructure Operations, Network, Communications, Endpoint and Platform Engineering teams with a key focus on Infrastructure as Code/automation & innovation. IT also includes the global IT Service Desk providing support and self-service to business users across Marex, and our Service Management team that runs core ITSM processes and develops our departmental tooling.
Overall Responsibilities
- Maintain accurate logging of all incidents, services requests, and changes in the Service Desk system (JIRA)
- Responsible for management and timely resolution of Service Desk tickets
- Practice effective escalation of tickets needed
- Deal with all users in a professional and efficient manner
- Collaborate and share best practices with other IT team members through our internal knowledge base system
- Support standard Microsoft technologies, phones, and trading applications
- Build, image, upgrade, and maintain both laptops and desktops
- Document and maintain new technologies and identify how they can help the business
- Ensure technical skills are kept up to date with company requirements
- Endeavor to align working practices to ITIL framework where appropriate
- Manage PC setups/desk moves as required
- Act as lead for additional ad hoc responsibilities for the team, including entering IT invoices in PeopleSoft, handling moves and logistics, etc.
- Provide IT support as part of a shift pattern from 7am – 6pm, Monday to Friday; some weekend work required
- Occasional travel to Data Center and other offices in the assigned region may be required
- All employees are expected to understand and comply with any Sarbanes Oxley operational requirements relevant to their role
- Ensuring compliance with the company’s regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges
- Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with
- Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values
- At all times complying with Marex’s Code of Conduct
- To ensure that you are fully aware of and adhere to internal policies that relate to you, your role, or any other activities for which you have any level of responsibility
- To report any breaches of policy to Compliance and/ or your supervisor as required
- To understand and comply with any Sarbanes Oxley operational requirements relevant to their role
- To escalate risk events immediately
- To provide input to risk management processes, as required
The Company may require you to carry out other duties from time to time
Competencies, Skills and Experience
Competencies
- Demonstrates curiosity
- Resilient in a challenging, fast-paced environment
- Excels at building relationships, networking, and influencing others
- Ability to maintain focus in interesting yet demanding conditions
- Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness
Skills and Experience
- Bachelor’s degree in computer science or related field
- Minimum of 3 to 4 years’ experience in banking/finance highly desired
- Experience with the following technologies preferred:
- Standard Microsoft Technologies
- Microsoft Windows 10
- Microsoft Windows Server (AD/DNS/DHCP/GPO)
- Microsoft Exchange/Office365
- Cisco Call Manager
- Experience with the following applications: Bloomberg, TT, IceChat, WebIce, Future Source, Citrix, Cloud9, Office 365, LMESelect, Fidesa, Neon, CQG, OMS Options City, IOA (Whentech), Reuters, Mimecast, Global Protect, CrowdStrike, Teams, CME, Trayport
- Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this
Salary Range: $80,000 to $110,000 per year and eligible for discretionary bonus.
Company Values
Acting as a role model for the values of the Company:
Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.
Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.
Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.
Developing our People - Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.
Adaptable and Nimble - Our size and flexibility are an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.
Conduct Rules
You must:
- Act with integrity
- Act with due skill, care, and diligence
- Be open and cooperative with the FCA, the PRA and other regulators (where applicable)
- Pay due regard to the interests of customers and treat them fairly
- Observe proper standard of market conduct
Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
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