Customer Service & Sales Support Representative

Parksite • Full-time • Carlstadt, New Jersey, United States • $28 - $34 / hour • 1d ago

The Customer Service Representative is responsible for providing customer service to both internal and external customers through various activities. You will be responsible for providing excellent customer service to our clients and potential customers by answering inquires resolving their issues and ensuring their satisfaction.

RESPONSIBILITIES:

Always maintain a positive and professional attitude towards customers and co-workers
Enter sales orders received via phone, email, or sales rep
Communicate with customer through various channels regarding shipping, invoice and back orders
Ensure customer satisfaction and provide professional customer support
Achieve product, technical, and territory knowledge
Responsible for servicing and supporting existing accounts
Handle complaints, provide appropriate solutions and alternatives to meet customer needs
Building sustainable relationships with customers and co-workers
Responsible to run variety of daily and weekly reports
Manage large volume of inbound call and orders
Will assist CSRs with order entry, phone calls, and reports

QUALIFICATIONS:

Knowledge, Skills, and Abilities:

Strong customer service skills both in person and virtually
Self-motivated and functions well independently as well as within in a team
Comfortable in fast paced environment
Superior organizational and time management skills
Microsoft Office experience

Experience:

Track record of high performance in fast paced environment
Proven customer service experience
Proficient with Microsoft office products
Inbound and outbound call experience
Infor experience preferred

Benefits:

Medical, Dental, Vison
Life, Short- & Long-Term Disability
Optional Voluntary Benefits
Employee Stock Ownership Plan (ESOP)
401K

Related Jobs

Guest Experience Manager

Mall of America • Full-time • East Rutherford, New Jersey, United States • from $65k / year • 1d ago

Customer Service Jobs Fast paced event management multi task

1d ago

Customer Service Coordinator

Ryder Supply Chain Solutions • Full-time • South Plainfield, New Jersey, United States • 1d ago

Customer Service Jobs mulitask Fast paced communications

1d ago

Customer Service Manager

Wegmans Food Markets • Full-time • Kinnelon, New Jersey, United States • 1d ago

Customer Service Jobs Fast paced

1d ago

Pet Resort Front Desk Receptionist

Morris Animal Inn, Inc. • Full-time • Morristown, New Jersey, United States • $17 - $18.50 / hour • 1d ago

Customer Service Jobs Front desk receptionist Fast paced multi task

1d ago

Temporary Customer Service Agent

Jet Aviation • Part-time • Teterboro, New Jersey, United States • 2d ago

Customer Service Jobs Fast paced communications multi task

2d ago

Representative, Guest Services

Simon Property Group • Part-time • Elizabeth, New Jersey, United States • 2d ago

Customer Service Jobs multi task Retail sales Sales Development

2d ago

Customer Service Representative

U-Haul • Full-time • North Bergen, New Jersey, United States • 2d ago

Customer Service Jobs Fast paced

2d ago

Account Manager (Contact Center)

Premier NX • Full-time • New Providence, New Jersey, United States • 3d ago

Customer Service Jobs Sales Development Relationship Building

3d ago

Front Desk Sales

Retro Fitness of Fairfield • Part-time • Fairfield, New Jersey, United States • 3d ago

Customer Service Jobs multi task Retail sales Sales Development

3d ago

Client Success Manager

Intelligent Audit • Full-time • Rochelle Park, New Jersey, United States • $60k - $79k / year • 4d ago

Customer Service Jobs Microsoft Excel Relationship Building

4d ago