AMG Specialty Call Center Trainer Scheduler
The Trainer Scheduler is responsible for coordinating patient appointments while serving as a resource and trainer for scheduling staff within the AMG Specialty Call Center. This role supports onboarding, coaching, and ongoing staff development while ensuring high-quality patient scheduling and registration services.
Key Responsibilities:
- Train, coach, and mentor new and existing schedulers.
- Facilitate training sessions and confidently present information to both small and large groups.
- Develop and maintain training materials, job aids, presentations, and workflow documentation.
- Serve as a subject matter expert for scheduling workflows, Epic, insurance verification, and patient registration.
- Handle inbound and outbound calls, SMS requests, patient registration, and appointment scheduling.
- Process scheduling requests through work queues, referrals, fax, and other communication channels.
- Assist with patient registration, insurance eligibility verification, and maintenance of demographic information.
- Promote patient portal enrollment and educate patients on appointment requirements.
- Support quality, productivity, and customer service goals.
- Escalate complex scheduling and patient issues as needed.
- Collaborate effectively with leadership and team members to support departmental initiatives and process improvements.
- Participate in staff meetings, training sessions, and special projects.
Qualifications
Required
- High School Diploma or equivalent required.
- Minimum of 2 years of healthcare scheduling, patient access, medical office, or call center experience.
- Strong knowledge of patient scheduling, registration, and insurance verification.
- Experience delivering training and presentations to both small and large groups required.
- Proficiency in Microsoft PowerPoint and Excel, with the ability to create training materials, presentations, reports, and job aids.
- Demonstrated ability to work collaboratively in a team environment and partner effectively with leadership and staff across departments.
- Excellent verbal, written, and interpersonal communication skills.
- Strong organizational, problem-solving, and customer service skills.
- Epic experience preferred.
Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time. We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.
Our integrated network offers seamless access to Atlantic Health's entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health, several of our practices offer urgent care and walk-in services.
In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.
Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:
Team Member Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.
EEO STATEMENT
Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
