Assistant Manager

The Escape Game • Full-time • East Rutherford, New Jersey, United States • $20.50 - $22 / hour • 1d ago

About Great Big Game Show

Launched by The Escape Game in 2023, Great Big Game Show is a live-hosted experience where guests become contestants, competing in fast-paced mini-games on a soundstage inspired by classic TV game shows. We have 26 locations, with 15 more opening in 2027.

The Role

The Assistant Manager partners with the General Manager to lead the store in three areas:

Hospitality: Deliver the unexpected level of guest care that earns our stores 5.0 Google ratings.
Standards: Keep games, hosting, and front-of-house execution consistently excellent.
Facilities: Keep the store clean, organized, and guest-ready.

Assistant Managers work functional shifts as both Game Show Host and Guest Experience Specialist (front desk). This is a future General Manager role, best suited to someone who loves GBGS and wants to become a GM within 6–18 months.

Location

We're located in American Dream: 1 American Dream Way, East Rutherford, NJ 07073

Training, Hours & Pay Type

Everyone starts as an Assistant Manager in Training. Training typically lasts 1–6 months, after which you're signed off as a full Assistant Manager.

In Training: 35-40 Hours/week

After signoff: 40-45

This is a non-exempt, hourly role with 4.5–5 front of house shifts per week. Hours may occasionally run higher or lower.

Responsibilities

Hosting & Front of House

Check in guests and get them excited for their show
Host game shows using our host software: upbeat intros, clear game explanations, family-friendly improv, scoring, and a fun outro that crowns the winners
Stay on schedule for assigned games and reset studios accurately using setup sheets
Resolve service issues immediately and graciously
Capture guest highlights and send highlight videos
Keep games and the facility clean, restock inventory, and complete required reports
Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests
Enthusiastically explaining our games and efficiently guiding interactions in the lobby
Accurately book and change reservations with guests in person and over the phone
Opening and closing the store
Facilitate team member breaks
Address minor maintenance issues
Inviting guests to take a preview at our studios

Leadership & Culture

Model GBGS's mission, values, and care for every guest
Help the GM lead a team of 12–30, keeping the atmosphere positive, inclusive, and energetic
Help train the team and coach GBGS standards through consistent feedback
Roll out new company initiatives, policies, and training with enthusiasm
Own your development through coaching from the GM and Operations team

Operations & Reporting

Help maintain apparel and retail, game inventory, building maintenance, and cash controls
Track and report basic operational and performance data
Create and send the store's weekly newsletter
Solve problems quickly and creatively as they come up

Not Part of This Role

Assistant Managers learn and assist with administrative work, but the GM owns overall store operations and team relations. Assistant Managers do not:

Make hiring decisions without GM or Operations leader approval
Create or publish the team schedule (except rarely, with approval, such as when the GM is out of town)
Terminate team members (handled only by the GM and/or an HQ leader)
Approve pay changes or raises

What You'll Need

High school diploma or equivalent (college degree preferred)
6+ months of leadership experience preferred
Flexible availability, including nights, weekends, and holidays
GBGS as your sole employer while in this role
Comfort with cash handling and basic computer skills

You're a Great Fit If You

Genuinely love serving and interacting with guests
Stay positive and flexible in a fast-changing, hands-on environment
Communicate well and positively influence others
Care deeply about excellence and coaching
Welcome regular feedback and want to grow

Uniform Standards

Every detail adds to the guest experience, including what our team wears.View uniform and grooming standards: https://drive.google.com/open?id=1GFtiJHuezj_24JYMDQDh-PYzjfQVR4SU

Benefits

Full-time team members are eligible for 401(k) with matching; medical, dental, and vision coverage; a flexible spending account; life insurance; and an employee discount.View full benefits: https://drive.google.com/file/d/1UcTcZfg2Df0VfTtMhE3O3-kOvqVr3jDh/view?usp=sharing

Our Mission & Values

Mission: To design and deliver epic interactive experiences for every single guest.

Passion: We love our guests, our brand, and our games.
Integrity: We endeavor to honor God through hard work, honesty, fairness, and generosity.
Creativity: We are always expanding the boundaries of what is possible.
Teamwork: We can best accomplish our goals by selflessly working together.
Excellence: We are relentless in our pursuit to be the best.
Growth: We believe in expanding our business and developing our team members.