Senior IT Systems & Support Engineer
Department: Support Engineer
Employment Type: Full Time
Location: East Coast
Compensation: $90,000 - $120,000 / year
Description
We are hiring a full-time Senior IT Systems & Support Engineer in the New York City Metropolitan Area. This hybrid role plays a critical part in supporting multiple clients both onsite and remotely. It requires the ability to handle a wide range of problems with expertise and exceptional judgment while working with end users at the highest levels of their organizations.
We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.
Key Responsibilities
Microsoft 365 & Google Workspace
- Administer Microsoft 365 and Google Workspace, including users, licenses, policies, and third-party SaaS integrations
- Resolve complex email, collaboration, and file-sharing issues, using service health and audit data to catch problems before users do
Identity & Access Management
- Manage identity and access across our cloud platforms, including single sign-on, MFA, conditional access, and least-privilege, role-based access
- Own secure onboarding, role changes, and offboarding, and troubleshoot authentication, federation, and app access issues
AI & Automation
- Build automation that eliminates repetitive provisioning, reporting, and admin work
- Use approved AI tools to speed up troubleshooting and documentation, and help shape how we govern their use
Endpoint Management
- Manage cloud-native endpoints from enrollment through retirement
- Deploy applications, configuration and compliance policies, security baselines, and encryption through Intune
Cybersecurity & Compliance
- Maintain security controls across cloud, email, endpoints, and SaaS, including data loss prevention, retention, and alerting
- Investigate alerts and incidents, drive remediation, and support vulnerability management, hardening, and audits
- Third-party risk management, cybersecurity policy management, business continuity and governance
Cloud Networking
- Support the network behind a distributed, cloud-first workforce: DNS, DHCP, VPN, Wi-Fi, firewalls, and secure remote access
- Diagnose connectivity and performance issues between users, devices, and cloud services, and maintain firewall policies and segmentation
Systems Administration & Cloud Operations
- Lead incident response and root cause analysis for major outages and recurring issues
- Plan and deliver changes, upgrades, and migrations end to end, backed by clear runbooks and documentation
Key Technologies
-
Cloud & Productivity: Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive), Google Workspace
-
Identity & Access: Microsoft Entra ID, Conditional Access, Privileged Identity Management (PIM), SSO (SAML, OAuth, SCIM)
-
Endpoint Management: Microsoft Intune, Windows Autopilot, Windows 11, macOS, iOS, Windows 365 Cloud PCs, Mosyle
-
Security & Compliance: CrowdStrike Falcon, CrowdStrike Guardian, Microsoft Defender for Cloud Apps, Mimecast, Microsoft Purview,
-
Automation & AI: Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Google Gemini, PowerShell, Python, Microsoft Graph, Power Automate, REST APIs
-
Networking: Cisco Meraki
-
IT Operations: ConnectWise RMM and PSA, Automox, IT Glue, Monday.com
- Infrastructure & Backup: Microsoft Azure, CloudAlly
-
Collaboration & Business Apps: Slack, Zoom and Zoom Phone, DocuSign, Global Relay, PrinterLogic
Benefits
- $90,000 - $120,000 + Targeted 30% Bonus Paid Quarterly
- Best-In-Class Benefits: medical, dental, vison, HSA, Dependent Care FSA
- Travel/commuter reimbursement
- 4 weeks PTO and 10 paid holidays
- Paid certifications and exam fees
- Cell phone and internet stipend
- Giving Back: Each quarter, HalcyonFT donates to a tech-focused charity
- Monthly regional team events
- Annual all-expenses-paid, company-wide Holiday Weekend offsite
