EXPORT CUSTOMER SERVICE

CODA LOGISTICS AND DISTRIBUTION, LLC • Full-time • Linden, New Jersey, United States • $20 - $26 / hour • 1d ago

The Export Coordinator is responsible for coordinating between customers, CODA warehouse and dispatch personnel to ensure efficient and accurate operational service. This role also involves supporting driver activity and delivery coordination, ensuring timely pickups and deliveries.

The ideal candidate will have strong organizational and record-keeping skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced logistics environment. The goal is to ensure smooth operations across all export functions while maintaining a high level of service.

Roles and Responsibilities

Position responsibilities include, but are not limited to:

Perform administrative duties and data entry when receiving export cargo
Maintain and update customer inventory records
Build and maintain strong relationships with clients
Maintain standard operating procedures and customer profiles, including key contacts, special requirements, contract rates, and preferred routing/services/carriers
Coordinate and communicate with drivers regarding deliveries, pickups, and scheduling to ensure timely and accurate service
Work closely with dispatch and warehouse teams to support daily delivery operations
Track freight and monitor shipment status to ensure timely departures and deliveries
Process data through company systems and submit shipping information to clients
Confirm weekly inventory reports for each client
Handle billing for all transactions
Respond promptly to customer inquiries related to tracking, tracing, and service issues
Identify and report operational problems, discrepancies, or disputes to supervisors
Ensure hazardous material shipments are processed in compliance with DOT and OSHA regulations
Provide excellent customer service throughout the export process, including timely communication and issue resolution
Perform other duties as assigned

Qualifications and Education Requirements

High School diploma or GED required
Bachelor’s Degree preferred but not required
Minimum of 2+ years of experience in an office environment
2+ years of experience in an export role
2+ years of experience in the logistics or shipping industry
Knowledge of global supply chain processes is a plus
Freight Forwarding and/or NVOCC experience strongly preferred

Preferred Skills

Strong communication and customer service skills
Ability to work independently and as part of a team
Ability to work under pressure and meet deadlines
Strong organizational and multitasking abilities
High attention to detail
Proactive and forward-thinking mindset

Benefits

Competitive salary based on experience
Health, dental, and vision insurance
Paid Time Off
401(k) retirement plan

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