Office Manager

Freedom Boat Club of Ocean & Monmouth County/M&M Marine • Full-time • Berkeley Township, New Jersey, United States • $52k - $59k / year • 4d ago

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

The Office Manager is the main point of contact for members and outside partners. The role covers phone and email support, data entry across several platforms, and coordination with franchise, vendors, banking and government partners for our entities (FBC Ocean & Monmouth County, M&M Jersey Marine & M&M Liquid Assets). The right person is organized, friendly, and detail-oriented, and can switch easily between systems and conversations.

Key Responsibilities

Member Services

Answer inbound calls and manage the shared email inbox, giving members timely, professional responses about reservations, billing, membership and general questions.
Resolve member issues the first time whenever possible and escalate complex matters to the right team member.
Coordinate and handle member financial needs alongside our third-party billing company.
Keep detailed member communication logs and follow through until each issue is closed.
Keep digital files organized and maintain spreadsheet authenticity.

Operations

Record transactions, receipts, invoices, and payments in multiple systems.
Build fleet inventory across multiple systems regularly.
Work closely with shop staff and task coordination.
Parts and supplies orders.
Check records across systems regularly and fix mismatches.

Working with Outside Agencies

Act as a point of contact for outside partners, including the franchisor, other club locations, marinas, vendors, banks, NJMVC, insurance providers, etc.
Keep a clear record of partner contacts, open items and deadlines, and follow up schedules.
Represent the company professionally in all outside communication.

Other

Support team members during peak periods and take on other duties as assigned.
Find ways to streamline processes, reduce duplicate entry, and improve accuracy.

Skills & Qualifications

2+ years in customer service, administrative or office coordination roles; hospitality, membership or marine industry experience is a plus
Strong data entry skills with a high degree of accuracy
Proficient in Microsoft Office, especially Excel; comfortable learning new software quickly
QuickBooks experience a plus
Excellent phone manner and clear, professional writing
Proven ability to manage multiple systems, priorities and relationships at once
Well organized and detail oriented, with good follow-through and time management
Handles confidential member and financial information with discretion
Solves problems calmly and positively under pressure
Follows policies and procedures
Works well independently and as part of a team