Position Title: Senior Associate, Healthcare Coverage and Access, Health Equity (Fixed Term)
Reports to: Director, 1115 Medicaid Waiver Initiative, Health Equity
Department: Health Equity
Organization Summary:
United Way of New York City (UWNYC) works with a coalition of trusted partners to unite community power with citywide possibility. Together, we meet today’s most urgent needs while building transformative solutions for tomorrow — striving for health, opportunity, and prosperity for every New Yorker in every neighborhood. Part of the United Way Worldwide system, one of the world’s most recognized charitable brands, we believe that New Yorkers deserve to thrive where they live and envision a future where all New Yorkers have the resources they need to live long, healthy lives in flourishing and resilient neighborhoods. We strive to model our values in all our relationships, both internal and external: Collaboration, Compassion, Integrity, Accountability, and Superior Performance.
UWNYC’s Health Equity work is grounded in a place-based approach, collaborating with community organizations, government partners, and policymakers to advance policies and public investments informed by local knowledge, community priorities, and the lived experiences of New Yorkers.
Position Overview:
Reporting to the Director, 1115 Medicaid Waiver Initiative, the Senior Associate, Healthcare Coverage and Access, supports implementation of key initiatives within UWNYC’s Health Equity department focused on strengthening access to healthcare and public benefits for New Yorkers. This role provides ongoing technical support to our CBO network through trainings, convenings, and other programmatic initiatives. Working closely with community-based organizations and internal teams, the Senior Associate will coordinate program activities, support effective partner implementation, deliver trainings, and ensure systems and workflows are responsive to the needs of CBO partners and the communities they serve.
This position is grant-funded through March 31, 2027.
Primary Responsibilities:
“Volunteer Now” Platform Administration & User Support [40%]:
- Support day-to-day administration of UWNYC’s volunteer platform, including maintaining user accounts, organization profiles, volunteer opportunities, and accurate and current platform information.
- Serve as a primary point of contact for individuals and community-based organizations using the platform, responding to questions and providing timely support with account creation, platform navigation, volunteer registration, scheduling, and volunteer hour tracking.
- Support CBO partners in posting and maintaining volunteer opportunities and effectively utilizing platform features and established procedures.
- Plan and deliver Volunteer Now platform trainings for CBOs across the UWNYC network, including UBA Partners, Bronx SCN partners, Connect2Care partners, and other community-based organizations outside of the Health Equity program.
- Deliver Volunteer Now trainings through Lunch and Learns, webinars, orientations, and other formats, including sessions designed to reach both CBO staff and community members seeking volunteer opportunities or support meeting applicable work requirements.
- Develop and maintain Volunteer Now user guides, FAQs, training materials, and other resources that support effective platform adoption and use.
- Assist individuals in identifying appropriate volunteer opportunities and address or escalate barriers that may prevent successful volunteer participation.
- Maintain records and compile routine reports on platform activity and engagement, including registered users, active volunteers, volunteer opportunities, volunteer hours, and other relevant performance measures.
- Monitor user experience and recurring questions, document feedback, and coordinate with internal staff and the software vendor to troubleshoot issues and improve platform functionality.
1115 Waiver Training & Convening Project Support [30%]:
- Provide project management and coordination support to the Director, 1115 Waiver for the planning and rollout of trainings and capacity-building activities for Bronx Social Care Network (SCN) community-based organizations, including trainings focused on screening and navigation, Medicaid billing and reimbursement, SNAP and Medicaid work requirements, and other relevant topics.
- Coordinate training logistics and implementation, including maintaining training calendars and workplans; coordinating partner outreach, scheduling, and registration; preparing and organizing materials; tracking attendance; and managing follow-up communications and action items.
- Coordinate with internal staff, external subject matter experts, and community partners to support the timely development and delivery of trainings and ensure roles, deadlines, materials, and next steps are clearly defined.
- Provide project management support for Bronx SCN and UBA CBO convenings, including coordinating logistics, agendas, presentations and materials, participant communications, note-taking, action-item tracking, and post-event follow-up.
- Maintain organized project documentation and tracking tools to monitor training and convening activities, participation, milestones, deliverables, and outstanding action items.
- Identify recurring questions, implementation challenges, and areas where partners may need additional support and elevate themes to the Director, 1115 Waiver and Health Equity leadership to inform future training and capacity-building activities.
- Support other 1115 Waiver and Health Equity implementation activities and special projects as assigned.
United for Benefits Access Partner Cohort Implementation & Project Management [30%]:
- Provide project management and implementation support to the Director, 1115 Waiver; Senior Advisor, Benefits Access; and Vice President, Health Equity in the rollout and ongoing management of the UBA Partner cohort.
- Maintain cohort workplans, implementation trackers, calendars, action-item logs, partner status updates, and other project management tools to ensure key milestones and deliverables remain on schedule.
- Support partner onboarding and monitor completion of core cohort requirements, including designation of benefits access staff, Medicaid Assistor capacity, participation in peer learning, use of UWNYC outreach materials and toolkits, and community education activities.
- Coordinate collection and review of quarterly partner reporting on outreach, SNAP and Medicaid screening, applications, enrollment, referrals, and other required household-level and programmatic measures; follow up with partners regarding missing or incomplete submissions.
- Support tracking of partner progress toward quarterly performance targets and help identify organizations that may require additional training, technical assistance, or implementation support.
- Coordinate logistics and materials for quarterly UWNYC-hosted peer learning meetings and other cohort convenings, including agendas, presentations, attendance, notes, action items, and follow-up.
- Support clear and consistent communications with UBA Partners regarding program expectations, reporting deadlines, training opportunities, available resources, and implementation updates.
Skills, Knowledge, and Experience:
- Bachelor's degree in public health, human services, public administration, nonprofit management, healthcare administration, social work, or a related field required.
- A minimum of 2 years of relevant experience in nonprofit programs, healthcare or benefits access, community engagement, customer or user support, training, or project coordination.
- Demonstrated ability to manage multiple workstreams, deadlines, partner communications, and detailed implementation tasks in a fast-paced environment.
- Experience facilitating trainings, webinars, orientations, or presentations for community-based organizations, frontline staff, or community members.
- Experience using databases, CRM systems, volunteer management systems, online platforms, or other technology tools; comfort learning new systems and troubleshooting routine user issues.
- Strong customer service and relationship-management skills, with the ability to communicate patiently and clearly with users who have varying levels of technical familiarity.
- Strong written, verbal, facilitation, and interpersonal communication skills.
- Strong organizational and problem-solving skills, attention to detail, and ability to maintain accurate records and follow through on action items.
- Proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, Word, Outlook, and Teams; experience with project management or collaboration tools preferred.
- Knowledge of SNAP, Medicaid, public benefits access, New York City community-based organizations, or the NYS Medicaid 1115 Waiver landscape preferred.
- Bilingual skills, particularly Spanish, Mandarin, or another language commonly spoken in New York City preferred.
Key Competencies:
- Program Development and Implementation
- Strategic Relationship Building and Collaboration
- Problem-Solving Skills
- Network Oriented
- Effective and Engaging Communicator
Salary Range:
- Senior Associate Salary Range
- The final determination of salary, within this range, will depend on the candidate’s education, skills and experience required for the position.
Additional Information:
- UWNYC is presently on a Hybrid/In-Person work schedule.
United Way of NYC Core Competencies for All Staff:
- Mission Focused: Catalyze others’ commitment to the mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.
- Relationship-Oriented: Understands that people come before processes and is astute in cultivating and managing relationships toward a common goal.
- Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
- Results Driven: Dedicated to shared and measurable goals for the common good: creating, resourcing, scaling and leveraging strategies and innovations for broad investment and impact.
- Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
