Position Summary
The Bank is seeking a qualified individual to serve as IT Application Manager responsible for the Salesforce platform and related customer engagement applications. This role serves as the primary technology leader and point of contact for Salesforce Sales Cloud, Financial Services Cloud, Marketing Cloud, Experience Cloud, and related integrations across the bank.
The IT Salesforce Development Manager is responsible for application strategy, architecture, development, support, governance, vendor management, project delivery, and team leadership. This is a hands-on leadership role requiring a combination of deep Salesforce expertise, application architecture experience, banking domain knowledge, project management, and strong communication skills. The individual will partner closely with business executives, relationship managers, product owners, operations teams, compliance teams, and senior management to deliver scalable technology solutions aligned with the bank's strategic objectives.
Primary Responsibilities
- Serve as the overall technology owner and primary point of contact for Salesforce and related CRM applications.
- Develop and maintain deep knowledge of the Salesforce ecosystem, including Sales Cloud, Financial Services Cloud(FSC), Marketing Cloud(SFMC), Experience Cloud, Service Cloud, DocuSign, Slack, Zoom, and third-party integrations.
- Define and execute the Salesforce platform roadmap aligned with business objectives and regulatory requirements.
- Establish governance standards, development frameworks, and architectural best practices across the Salesforce platform.
- Develop and maintain a deep knowledge of the in-scope applications, including what business functions are provided by each, the technical architecture, and all application interfaces.
- Application management - overall responsibility for the Salesforce & the related applications
- Lead application support team to provide End2End Application support for the Salesforce & related applications including End of day batch processing
- Manage vendor relationships
- Awareness of vendor product strategy, coming features, risks, issues
- Work with business and plan for yearly BAU operational budget. Assist in Yearly Strategic Projects/CAPEX Budgets
- Participating in the Application Incidence & Change Management process
- Strategic Projects Release Management & Post Release support
- Provide guidance to the technical staff for development activities and routine maintenance.
- Participate in technical design sessions including Architecture Review (ARB) where applicable
- Proactively monitor system issues and adherence to configurations standards. Lead issue resolution including reconciliation activities and data analysis and provide guidance to technical staff and business personnel.
- Monitor the bank's end-of-day processes and assist with problem resolution as needed; escalate when appropriate.
- Partner with Compliance, Risk Management, Information Security, and Internal Audit teams.
- Support internal and external audits and remediation activities.
- Maintain documentation for architecture, security controls, operational procedures, and application inventories.
Candidate Preferred Qualifications:
- 12+ years of overall software development and application management experience in banking/financial industry highly preferred
- 8+ years of Salesforce platform experience in enterprise environments with deep knowledge of Salesforce FSC, SFMC platforms
- Exposure to Salesforce Agent force & Data 360 preferred
- Strong understanding of banking products and processes including KYC, Customer Onboarding, Deposit Operations, Lending, Treasury Services, and Client Relationship Management.
- Proven experience managing cross-functional projects and stakeholder relationships.
- Experience managing budgets, vendors, consultants, and strategic programs.
- Strong verbal and written communication skills with the ability to present to executive leadership.
- Experience working within Agile and Waterfall project methodologies.
- Demonstrated leadership, mentoring, and team-building capabilities.
Compensation
The expected annual salary for this position is between $170,000 and $190,000 at the start of employment. A salary offer is determined on an individualized basis, taking into consideration factors such as an individual’s skills and experience. In addition to base salary, our total rewards package also includes eligibility for an annual bonus, medical, pharmacy, dental, and vision plans, life and disability insurance, employee wellness program, retirement and savings plans with employer contributions, generous holiday and paid time off schedules, parental leave, and tuition reimbursement.
Additional Information
The Bank Will Make Reasonable Accommodations To The Following Employees To Allow Them To Perform The Essential Functions Of Their Position, Except Where Doing So Would Result In Undue Hardship To The Bank
- Those with a known mental or physical disability.
- Pregnant individuals and/or individuals with pregnancy or childbirth-related medical conditions.
- Victims of domestic violence, sex offenses or stalking.
- Employees with religious observance and practice obligations.
Any employee who believes he or she needs an accommodation for any of the above reasons should contact their supervisor or a member of Human Resources to request such an accommodation. In each case, the Bank will engage in a good faith written or oral dialogue concerning the individual’s accommodation needs; potential accommodations that may address the individual’s accommodation needs, including alternatives to a requested accommodation; and the difficulties that such potential accommodations may pose for the employer.
The Bank retains the ultimate discretion to choose the appropriate reasonable accommodation. Upon reaching a final determination at the conclusion of the cooperative dialogue, the Bank will provide the requesting individual with a written final determination identifying any accommodation granted or denied. In addition, the Bank will maintain any information regarding the employee’s request and status in the strictest confidence, except as requested by the employee, as required on a need-to-know basis or as otherwise required by law.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
All your information will be kept confidential according to EEO guidelines.
We are operating on a Hybrid schedule.
NO AGENCIES PLEASE.
IDB BANK, INCLUDING ITS SUBSIDIARIES AND DIVISIONS, PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC STATUS, CITIZENSHIP STATUS, MARITAL STATUS, MILITARY OR VETERAN STATUS, CURRENT UNEMPLOYMENT OR ANY OTHER LEGALLY PROTECTED CATEGORY IN ACCORDANCE WITH APPLICABLE FEDERAL, STATE AND LOCAL LAW. NOTHING IN THIS SITE CONSTITUTES A PROMISE OR OFFER OF EMPLOYMENT.
