Amex Digital Labs catalyzes digital innovation at American Express by originating, incubating and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include creating industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to create digital experiences, and defining new products and services based on emerging technologies and trends.
AI is fundamentally reshaping commerce, changing how consumers discover products and services, make decisions, and ultimately transact. The Digital Labs Agentic Strategy & Partnerships team leads the strategy and execution of American Express’ key initiatives and partnerships across agentic commerce, working with key enterprise teams and leading AI platforms, payments companies, merchants, and other ecosystem players
As Senior Manager, you will play a key role in executing American Express’ agentic commerce strategy and advancing integrations with strategic partners. You will manage the day-to-day relationships with key external partners, drive cross-functional initiatives, and help translate strategic priorities into tangible outcomes. You will also support the evaluation of emerging opportunities and contribute to shaping Amex’s strategy as the agentic commerce ecosystem evolves.
This role sits at the intersection of strategy, partnerships, payments, technology, and product. The ideal candidate for this role is highly strategic and collaborative, thrives in ambiguity, builds strong relationships, and can drive complex initiatives from concept to execution.
Responsibilities
Manage day-to-day relationships with key external partners, including AI platforms, Payment Service Providers, Merchants, and other ecosystem players, serving as the primary point of contact for agentic commerce initiatives, driving partner engagement, and ensuring progress against shared objectives
Support the execution of Amex’s agentic commerce strategy, translating strategic priorities into actionable roadmaps, identifying opportunities to advance Amex’s agentic commerce capabilities, and partnering with internal stakeholders to bring initiatives to market
Drive cross-functional workstreams and collaborate closely with key enterprise stakeholders.
Support cross-enterprise agentic commerce governance and coordination including facilitating working groups, tracking key milestones and deliverables, identifying risks and dependencies, and driving accountability across teams
Monitor the evolving AI and payments landscapes for industry developments, emerging technologies, partner capabilities, and competitive activity to identify actionable insights and opportunities for American Express. Build credibility with internal and external stakeholders through strong judgment, intellectual curiosity, clear communication, and a willingness to challenge the status quo
Qualifications
Exceptional interpersonal communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels and external partners
Experience managing external partner relationships, including driving day-to-day engagement, coordinating joint initiatives, and delivering against shared objectives
Proven ability to drive complex, cross-functional projects and workstreams and manage competing priorities
Creative problem-solving skills, strong attention to detail, and comfort operating with imperfect information
Strong interest in AI, emerging technologies, and digital payments, with familiarity with key players, trends, and consumer-facing products
Thrives in a fast-paced, innovation-focused environment with a strong sense of ownership, initiative, and accountability
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “
Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
