Overview
We are seeking a dedicated and skilled individual to join our team in a vital position that supports the IT infrastructure of our organisation. This opportunity involves providing technical assistance and ensuring the smooth operation of all IT systems.
Key Responsibilities
- Provide first-line support for hardware and software issues.
- Respond to user inquiries and resolve technical problems in a timely manner.
- Assist in the installation and configuration of computer systems and applications.
- Maintain and manage IT inventory and documentation.
- Collaborate with other IT team members to enhance system performance.
Requirements
- Proven experience in an IT support role or similar environment.
- Strong knowledge of operating systems, hardware, and software applications.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus.
Nice to have
- Experience with network troubleshooting and administration.
- Familiarity with cloud services and virtualisation.
- Knowledge of cybersecurity best practices.
- Experience in training users on new technologies.
Salary: 120000 - 150000 USD Per annum
