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Department: Leasing
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Reports To: Community Manager or Area Manager - Central Office
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FLSA Status: Exempt
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Direct Reports: Leasing Consultants
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POSITION SUMMARY
The Leasing Manager leads the property's leasing team and strategy, driving occupancy, renewal, and revenue goals while ensuring an excellent prospect and resident experience. This role owns leasing performance for the property and directly supervises Leasing Consultants.
KEY RESPONSIBILITIES
Leasing Strategy & Performance
- Develop and execute leasing and marketing strategies in partnership with the Community Manager
- Utilize Yardi and Onsite daily to generate and analyze lease-expiration reports, rent rolls, and other portfolio reporting to monitor leasing activity and upcoming renewals
- Monitor traffic, conversion, renewal metrics, and market trends; adjust strategy to improve occupancy, rental income, and overall portfolio performance
- Conduct market surveys and competitive shops, evaluating market conditions, comparable properties, and competitive positioning to develop pricing recommendations for upcoming vacancies and renewal offers
- Negotiate directly with residents on renewal pricing, lease terms, and other deal terms, balancing revenue objectives with resident retention
- Conduct property showings as necessary
- Prepare leasing performance reports for the Community Manager and Area Director
Team Leadership & Performance Oversight
- Lead, train, and supervise Leasing Consultants, providing ongoing guidance on prospect follow-up, leasing strategy, and conversion to meet leasing and occupancy goals
- Provide pricing recommendations and negotiation guidance to Leasing Consultants to ensure consistency across the portfolio
- Conduct performance evaluations and coach consultants on sales technique and compliance
- Set daily/weekly leasing priorities and staffing schedules
- Review daily leasing activity recaps and monitor the leasing pipeline, including inquiries, tours, applications, open houses, and executed leases
- Hold Leasing Consultants accountable for prospect follow-up, activity levels, and leasing performance
Portfolio Lease Administration & Compliance
- Oversee application processing and screening for accuracy and compliance
- Utilize Yardi and Onsite to prepare, issue, and manage renewal offers, lease agreements, and related documentation across the portfolio
- Review and countersign lease agreements across the portfolio, conducting detailed reviews of lease packages and applicable riders to confirm all required information, financial terms, lease provisions, and supporting documentation are accurate and complete, and to identify discrepancies, omissions, or incorrect provisions prior to execution
- Coordinate with internal teams to resolve lease discrepancies and ensure accurate documentation
- Maintain in-depth working knowledge of New York rent-stabilized and market-rate leases, including lease requirements, riders, Rent Guidelines Board (RGB) regulations, and rent stabilization requirements
- Ensure compliance with Fair Housing laws and applicable leasing regulations
- Maintain accurate leasing records and reporting in Yardi and Onsite
Resident Retention
- Support resident retention initiatives and renewal outreach
- Partner with the Community Manager or Area Director on resident satisfaction initiatives affecting renewals
QUALIFICATIONS & EXPERIENCE
- High school diploma required; Bachelor's degree preferred
- 2-3+ years of leasing experience, including 1+ years in a lead or supervisory capacity
- Strong sales, leadership, and organizational skills
- In-depth knowledge of New York rent-stabilized and market-rate leasing requirements
- Working knowledge of Rent Guidelines Board regulations, Fair Housing laws, and applicable leasing compliance requirements
- Advanced proficiency in Yardi and Onsite, including reporting, rent rolls, lease expirations, renewal processing, and lease administration
- Experience with portfolio-wide lease review, execution, pricing strategy, and resident negotiations
- Familiarity or experience with the NYC rental market
CORE COMPETENCIES
- Leasing sales strategy and execution
- Team leadership and coaching
- Fair Housing and leasing compliance
- Market analysis and competitive positioning
- Customer service and relationship building
SUPERVISORY RESPONSIBILITIES
Directly supervises Leasing Consultants, including scheduling, coaching, performance evaluation, and input into hiring and disciplinary decisions.
PHYSICAL DEMANDS, WORK ENVIRONMENT, TRAVEL & SCHEDULE
Physical Demands: Requires extended periods of standing and walking during tours, as well as sitting and computer use; occasional lifting up to 20 lbs.
Work Environment: On-site at the property, including leasing office, model units, and common areas.
Travel: Minimal; occasional travel for training or market surveys.
Schedule: 9:30 AM – 6:00 PM (9:00 AM – 5:30 PM possible).
Perks & Benefits
- We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
- Medical, Dental, and Vision coverage Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.
- Flexible Spending Accounts (FSA) Pre-tax accounts available for eligible healthcare and dependent care expenses.
- 401(k) Retirement Plan Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.
- Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time.
- Commuter Benefits Pre-tax commuter benefits available for transit and parking expenses.
- Professional Growth & Development Exposure to complex, high-impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise.
- Mission-Driven Work The opportunity to make a meaningful impact by supporting affordable housing communities across New York City.
- Benefits offerings and employee contributions may vary by plan and are subject to change.
