Operations - Regional Operations Manager

Continental Battery Systems • Full-time • Philadelphia, Pennsylvania, United States • $100k - $110k / year • 18h ago

Continental Battery Systems is a rapidly growing North American company looking to add a highly-skilled, energetic, and collaborative employee to our team. We are seeking a career-minded candidate looking for an exceptional opportunity for business contribution, professional development, and career progression. The right candidate will be energetic, customer-focused, and determined to add value within a fast-paced organization.

We offer great benefits, including:

Medical, Dental, and Vision
Substantial 401k match
Robust voluntary benefits package
PTO and paid holidays off
Significant employee product discounts

At Continental Battery Systems, we want to help you grow! We invest training and resources in our employees, because we know that our people are what make our company a unique and special place to work. We offer great company discounts and a competitive benefits package, while also offering lots of opportunities for you to be your best self! Our focus on safety, wellness, and teamwork are the foundations of how we operate every day. We invite you to see for yourself.

Whether in the warehouse or in an office, our dedication to excellent customer service is what binds all of our team members across the country. We also pride ourselves on providing renewable solutions and a battery recycling program that delivers reliable power to our communities while also reducing our carbon footprint. We value the positive impact our business brings to the communities we serve and are looking for a candidate to join our team that has the same outlook on customer service.

Daytime Hours - Monday through Friday - Occasional Weekends if needed
Heavy travel required (frequent regional/overnight travel to client sites, branch locations, and customer meetings)

Job Responsibilities:

Key to this job is to deliver a high-quality customer experience while increasing the profitable sales of Company products and services. Creates and maintains promoters (raving fans) of clients
Completes all necessary administrative work to ensure safety of all branch personnel
Maintains a close business relationship with top 20% of clients
Records in CRM daily activity/call reports concerning customer-related activities for quotes, orders, and problems concerning customer/vendor relationships
Pursues and maintains preferred vendor status with clients
Knowledgeable in all products carried and educates customers on products that service their needs. Identifies helpful opportunities for customers through expanding the use of Company products and services. Helpful and persuasive
Adaptable to provide executive-level and service-level sales presentations
May maintain and replenish consignment products for customers
Coordinates with branch managers to implement improvement processes
Regularly meets with the Vice President to discuss measurable and achievable targeted sales objectives
Maintains accurate documentation of all customer transactions. Compiles accurate reports
Ensures the positive relationship is maintained while ensuring timely collection of payment for all orders
Provides sales reports
Required to train other personnel/prospects on mastered job processes, techniques, and procedures
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