Area of Support
- Provide Operational support to supervisors and management in research and problemresolution.
Project Support
- Assist in project reviews•Follow up with relevant stakeholders•Document progress and outstanding items•Provide general administrative support
Weekly Activity Reporting
- Audit, edit, and research exception reporting as received from overseas offices and preparefinal version for inclusion in weekly reporting.
- Compile data from shipment tracking system to record, maintain and issue reporting forspecific accounts.
Inbound Tracking/System Visibility
- Perform daily system audit of shipments against SOP KPI’s and SLA’s
- Audit and prepare worksheets detailing issues logged and resolution
Customer Contact
- Maintain daily correspondence with Asia offices for problem resolution and process changerequirements
Weekly, Monthly, Quarterly Business Reviews
- Support Account Management team to produce required KPI/SLA reporting for customerreview meetings. Extract data from operating platform, create analytical graphs andcharts based on data, research anomalies and draw conclusions within reporting.
