Amazon Connect is looking for a Principal Business Development Manager to build the Worldwide Public Sector business for Amazon Connect. Government agencies, education systems, and public health organizations run millions of conversations with citizens, students, and caseworkers every year. Most of those conversations happen outside the contact center, and most of them are still handled manually. Your job is to change that.
You will find where the next revenue will come from in public sector and create the demand for it. You will build the mechanisms that let AWS and our partners scale it. That means working with agency CIOs, CDOs, and program leaders to find conversation workloads beyond the contact center, such as benefits eligibility, 311 and constituent services, field worker assistance, caseworker tools, and student support. Then you will get those workloads into production on Amazon Connect. You will shape the go-to-market approach across federal, state and local, education, healthcare, and international public sector. You will also recruit and enable the system integrators and resellers who deliver at scale, and work with procurement vehicles, compliance requirements, and funding cycles to move deals forward.
This role reports into the Amazon Connect GTM Business Development team. You will work with AWS Public Sector sales, specialists, solutions architects, and product teams. You will influence pipeline and consumption growth across a worldwide portfolio, and you will bring what you learn from customers back to the service teams so it shapes the Amazon Connect roadmap.
If you have sold business application technologies to public sector buyers, can build a new motion from nothing, and want to define how governments serve the people who depend on them, we want to talk to you.
Key job responsibilities
- Define and run the Worldwide Public Sector business development strategy for Amazon Connect, and decide where AWS invests first.
- Find new conversation workloads beyond the contact center with public sector leaders, create demand for them, and hand qualified opportunities to account teams and partners.
- Plan and run internal and external events that create pipeline with public sector decision makers.
- Build and deliver enablement for AWS field teams and partners so they can grow Amazon Connect opportunities on their own.
- Recruit and grow the system integrators, resellers, and ISVs who deliver public sector workloads at scale.
- Bring customer and market input back to Amazon Connect product teams, and write strategy documents that support decisions up through the SVP level.
- Turn what works into playbooks other regions can reuse.
A day in the life
You might start your morning reviewing pipeline data to see where public sector contact center opportunities are stalling and where to speed them up. Next, you lead an enablement session that shows AWS Public Sector sellers how to find new conversation workloads in their accounts. After lunch, you finalize plans for an upcoming public sector event that will put Amazon Connect in front of agency decision makers. Then you meet with BDs from other industries and regions to line up a coordinated plan for the quarter. You finish the day refining your strategy to grow pipeline in existing contact center accounts and find the next workloads that drive adoption. Throughout the day, you move between long-term vision and the details that turn demand into pipeline.
About the team
Our team is at the center of Amazon's growth strategy, working to unlock new business opportunities through technology-driven partnerships. We collaborate across organizations to connect partners with Amazon's broad portfolio of products and services, creating solutions that deliver real impact for customers. We value independent thinking, creative problem-solving, and a collaborative spirit. If you want to help define what comes next for Amazon and grow alongside a team that tackles some of the company's most ambitious challenges, we would love to hear from you.
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Basic Qualifications:
- 7+ years of Go-To-Market, Business Development, Sales, or Consulting experience
- Experience developing strategies that influence leadership decisions at the organizational level
- 7+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience
- 7+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services experience
- Bachelor's degree
- 7+ years of business development, sales, or partner experience with public sector organizations, including, but not limited to, federal, defense and intelligence, state and local government, education, public healthcare, nonprofit, and/or international public sector customers.
Preferred Qualifications:
- Experience as a founder or executive focused on related segments, or as a practice leader or business unit owner
- Experience selling to Fortune 1000 or Global 2000 organizations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 193,700.00 - 262,000.00 USD annually
USA, TX, Dallas - 176,100.00 - 238,200.00 USD annually
USA, VA, Arlington - 176,100.00 - 238,200.00 USD annually
USA, WA, Seattle - 176,100.00 - 238,200.00 USD annually
