Administrative Assistant, Full Time Days, Dental, MMC

This full-time role serves as a key administrative and scheduling support position within a busy, hospital-based dental clinic. The position acts as a liaison between patients, families, visitors, providers, and hospital personnel, helping to coordinate patient scheduling, phone communication, and day-to-day clerical operations. The individual must be organized, flexible, and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment while supporting departmental leadership and promoting PRIDE values.

Key Responsibilities:

• Serve as the primary point of contact for incoming phone calls, using proper telephone etiquette to assist patients and direct inquiries appropriately.
• Schedule, confirm, reschedule, and coordinate patient appointments to support clinic flow and provider availability.
• Perform clerical and administrative tasks, including drafting documents, correspondence, agendas, and other departmental materials as requested.
• Provide calendar management and scheduling support for departmental leadership, including coordination of meetings and reminders.
• Assist with maintaining accurate patient and administrative records within Dentrix and Epic.
• Support front desk operations as needed to ensure efficient patient check-in, communication, and overall clinic operations.
• Track and organize departmental information, including schedules, documents, and office-related requests.
• Perform additional administrative duties as assigned to support clinic and departmental needs.

Minimum Education:

• High School Diploma or GED required.

Experience:

• Prior experience in a dental or medical office setting strongly preferred.
• Experience with scheduling, phone-based customer service, or administrative support strongly preferred.
• Dental billing experience is a plus but not required.

Language:

• Ability to read, write, and speak English required.
• Spanish-speaking proficiency required.

Skills & Competencies:

• Strong organizational skills and ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Professional phone presence and customer service skills.
• Proficiency with Microsoft Office (Word, Outlook, Excel).
• Attention to detail and accuracy when handling patient and administrative information.
• Ability to work independently, exercise discretion, and handle confidential information appropriately.