The Newton Theatre

Box Office Manager / Ticketing (Part-Time)

📍 Newton, NJ
💰 $25–$30/hour | ~20 hours/week

ABOUT THE ROLE

The Newton Theatre is seeking a reliable, detail-oriented individual to manage day-to-day box office and ticketing operations.

This is a hands-on position focused on building shows, selling tickets, and ensuring accurate box office operations, while providing excellent customer service to our patrons.

RESPONSIBILITIES

• Build and manage events in ticketing software
• Sell tickets over the phone and assist customers with purchases
• Provide friendly, professional customer service to all patrons
• Schedule and oversee part-time box office staff
• Handle refunds and ticket exchanges
• Manage chargebacks and related issues
• Reconcile box office cash drawers at end of day
• Maintain accurate ticketing records and transactions

HOURS

• Monday–Friday, 10:00 AM – 2:00 PM
• Additional hours required on show nights as needed

REQUIREMENTS

• Experience with ticketing systems preferred (ShowClix or similar)
• Strong attention to detail and accuracy
• Friendly, patient, and comfortable working with the public
• Strong communication skills
• Basic computer skills

IDEAL CANDIDATE

• Has box office or customer service experience
• Enjoys working with people and solving problems
• Is dependable and organized
• Can work independently and follow through

REPORTS TO

General Manager