IT Support Technician I PER DIEM

This is a Per Diem position

• Provide first level support help desk (100% phone support) to the team members and other customers of Atlantic Health System

• Document and classify incidents and service requests in the service management system.

• Provide initial support, investigation and diagnosis for all incidents and requests

• Resolve, confirm resolution and close incidents or escalate calls to the appropriate queues

• Escalate calls with necessary detail to IT Support Technician II when resolution cannot be achieved

• Answer all correspondence in a timely manner

• Creates and edits knowledge documents

• Attend and participate in meetings and training sessions as needed

• Work with other ISS team members and/or vendors to achieve successful support and maintenance of organizational hardware, software, and technology

• Coordinate with managers and analysts on emergency outages

• Run reports and downloads per documented procedures

• Monitor systems including servers or interfaces

• Other duties not previously outlined

• Minimum of an associates degree or technical school certificate or 1-year related work experience

• Must be able to type 40 words per minute

• Candidates familiar with Active Directory and Service Management Systems are preferred

• Candidates who have used or supported Epic, or who have worked in a healthcare role are preferred 

• HDI, ITIL, Microsoft, COMPTIA certifications desirable