Medical Office Associate: Full Time Days, Atlantic Rehab Morristown

Atlantic Health is seeking for a reliable, motivated and team-oriented individual to join our outpatient rehabilitation site located in Morristown, NJ as a Medical Office Associate. This is a full time and benefitted position that includes Medical, Paid Time Off, and Tuition Reimbursement, among other perks at Atlantic Health. The Medical Office Associate position plays a vital role in ensuring a positive experience for our patients by providing efficient front desk operations, exceptional customer service and administrative support to our clinical team. 

• Assists patients with appointment scheduling 
• Checks patients in/out in EPIC 
• Transcribes orders 
• Manages referrals
• Monitors and schedules PT online appointment request portal 
• Runs estimates, collects co-pays and up front balances
• Addresses EPIC work queues and maintains them in good standing 
• Manages departmental phone lines 
• Monitors Hello World (appointment reminder system)
• Orders office and clinical supplies as needed
• Assists patients with problem solving issues related to scheduling, registration, insurance, copays, etc.
• Provides excellent customer service 
• Completes and adheres to all AH and AR role specific mandatory trainings, guidelines and policies
• Assists with insurance responsibilities as needed (depending on site volumes)
• Maintains proper communication with supervisor and staff, including email correspondence and others in a timely manner 
• Performs other administrative tasks as needed 
• Assist with training 

Required: 
1. High School Diploma or equivalent experience 
 
Preferred: 
1. Prior administrative experience in health facility strongly preferred 
2. Knowledge of computerized scheduling & EMR system 
3. Individual must be customer and employee focused, must have demonstrated ability to multi-task 
4. Excellent verbal and written communication skills