IT
Technical Support - Team Leader
TechFox – Woodland Park, NJ 07424
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We're looking for a highly motivated IT Professional, with
Advanced Technical skills, Good Customer Service, and Outstanding Leadership
and Supervisory skills, to lead our support team in maintaining outstanding
support to our clients.
Responsibilities:
·Manage Level 1 team of technicians,
including guiding, assisting with problem resolution, and delegating tasks to
them.
·Provide level II IT support for our
clients via phone, in person, or remotely
·Advanced Server Administration.
Workstation \ Printer \ Network troubleshooting
·Provide training to staff, regarding
new tools, solutions, and procedures.
·Track customer issues and ensure
their resolution
·Document all support work on a
timely basis within our ticketing system, adhering to company guidelines
·Complete special projects as
assigned
Qualifications:
·Advanced troubleshooting and
critical thinking skills
·Superior Leadership/Supervisory
Skills
·At least 4 years of IT support experience
·Outstanding interpersonal skills,
including the ability to build a rapport with clients and maintain a
professional demeanor when handling complex user issues.
·Advanced understanding of TCP/IP
networking and Windows Server environments
·Expertise in AD, Exchange, VPNs,
VMs, Firewalls, Wireless, and Network security
·Relevant 2 / 4-year degree required
·Comp TIA A+, N+ a plus
·Experience with supporting Apple
products, smart phones, and other mobile devices a plus.
·Job Type: Full-time
·Job Location: Woodland Park, NJ
07424
·Required education: Associate
·Required experience: IT Support: 4
years
·Required license or certification:
Driver's License
·Schedule: Monday to Friday
·Company's website: www.techfox.it
·Company's Facebook page: https://www.facebook.com/techfoxit/
·Work Location: One location
Benefits:
·Health Insurance
·Paid Time Off
Benefit Conditions:
·Waiting period may apply
·Only full-time employees eligible
·This Company Describes Its Culture
as:
- Detail-oriented
-- quality and precision-focused
- Outcome-oriented
-- results-focused with strong performance culture
- Team-oriented
-- cooperative and collaborative
