Event Guest Services Representative - Entertainment Administration

Hard Rock Hotel & Casino Ottawa • Part-time • Atlantic City, New Jersey, United States • 2d ago

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Under the direction of the Entertainment Operations Manager, the incumbent is responsible for greeting all guests for any events.

ESSENTIAL JOB FUNCTIONS:

Continually exceed guest expectations for service and satisfaction in all areas of the event experience.
Have a thorough knowledge of all seat locations, concessions, restrooms, merchandising, and all other pertinent areas within HRL.
Greets guests and scans tickets and / or escorts guests to their proper assigned seats.
Acknowledges all guest-related issues and reports to Supervisor.
Maintains a clean, safe & healthy work environment while enforcing all of HRL policies and procedures.
Perform other duties as assigned.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
Demonstrate actions and behaviors that reinforce the company's mission and values.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Employee must stand during entire shift.
Occasionally must walk on stairs.

BENEFITS INCLUDE:

Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
401K with match
Paid Time Off
Holiday Pay
Free Meals, Free Uniforms, Free Parking
Discounts at Hard Rock properties around the globe
All team members are eligible to participate in the discretionary annual bonus program
Training and Leadership development programs
Wellness programs including onsite information and fitness seminars
Team Member Resource Groups
Recognition programs
Pay Rate: $16.00