Account Manager - Commercial Insurance (Construction, Contractors)

Insurance Office of America • Full-time • New Jersey, United States • 3d ago

Job Description:

Title:Account Manager - Commercial Lines
Hybrid Preferred:1 day in the Binghamton, NY or Syracuse, NY office
OR Fully Remote: applicants residing in Eastern or Central Time Zones
Book Focus:Construction, Contractors, Habitational | Required: active property & casualty (P&C) license

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit: ioausa.com/locations

About the Role: Manage an assignedbook of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

Key Responsibilities:

Technical Competence:Maintaintechnical competence and industryexpertise.

Team Leadership:Direct daily activities of the account management team.

Customer Service:Handle customer service requests, policy administration, billing, claims, and coverage analysis.

Policy Management:Manage policy expirations and renewals.

Renewal Process:Conduct client research, prepare submissions, negotiate coverages, and present proposals.

Accounts Receivable:Monitorreports andtake actionon delinquent accounts, collecting outstanding balances.

System Maintenance:Maintainagency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.

Activity Monitoring: Monitorand maintain activity/suspense to ensuretimelycompletion.

Communication: Maintainfrequent, transparent communication with the account teamregardingworkload status and any issues.

Service Excellence: Deliver excellent service, proactivelyanticipateneeds, and respond quickly to service requests.

Policy Compliance: Stay updated on company policies and procedures.

Continuous Improvement: Seekand adopt best practices to improve individual and team performance.

Champion IOA Values: Demonstrateintegrity and leadership.

Ideal CandidateQualifications:

3-5 years of account management experience,or 5+ years in the insurance industry

Thorough knowledge of insurance brokerage and client needs

Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred

Strong analytical, problem-solving, and decision-making skills

Exceptional customer service,communication,multitasking, and organizational skills

Proficiencyin MS Office (Outlook, Word, Excel)

High School Diploma (or equivalent)

What We Offer:

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick time

401K with employer match

Professional growth and career progression opportunities

Respectful culture and work/family life balance

Community service commitment

Supportive teammates and a rewarding work environment

What to Expect(Application Process):

30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is $65,000.00 - $80,000.00 annually depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.