Receptionist

Greenwich House Inc • Part-time • New York, New York, United States • $25 - $27 / hour • 3w ago

Why work at Greenwich House?

At Greenwich House, we believe in empowering communities through transformative programs, we offer more than a job – we offer a mission. When you work with us, you become part of a passionate, collaborative team committed to making a difference in people’s lives. Every initiative, class, and outreach effort we deliver is fueled by a shared commitment to equity and compassion.

Founded in 1902 as a settlement house aimed at supporting New York City's growing immigrant population, Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness, creativity, and connection across the city. Today, Greenwich House offers a diverse range of programs in health, human services, education, and the arts, serving thousands of New Yorkers each year. Learn more atwww.greenwichhouse.org.

The Opportunity

The Receptionist at Center for Resiliency and Wellness (CRW) plays a key role at a NYS OMH Article 31 licensed behavioral health clinic, serving mentally ill individuals ages 3 years to 100+ years, GLBTQ+ affirmative, within a trauma-informed, harm reduction environment.

This position requires someone who is patient, compassionate, and professional. The Receptionist serves as the face of the clinic, providing essential administrative support while helping create a welcoming, organized, and supportive environment for everyone who walks through the door.

Many of the individuals we serve are dually diagnosed with mental illness and substance use disorder and suffer from co-occurring chronic illness, all of which impacts their ability to interact with others in a way that is in their best interest.

This is an exciting opportunity for someone who is passionate about people and wants to be part of a mission-driven organization making a lasting impact in New York City.

Responsibilities

Greet check-in clients and caregivers in a professional, warm, and welcoming manner.
Maintain a calm, organized waiting room environment.
Provide basic directions, forms, and general information about clinic services.
Verify client identity and appointment details at each visit.
Confirm no changes to insurance coverage at every check-in and update records as needed.
Collect co-pays at every visit and provide receipts.
Ensure completion of required forms (intake updates, consents, signatures), offering assistance to clients who appear to need it in a respectful, non-demeaning way.
Provide basic telehealth connection support, including login assistance and simple troubleshooting, directing unresolved technical issues to appropriate staff.
Confirm scheduled appointments and check clients in/out.
Handle simple scheduling tasks (confirming existing appointments, entering one-time changes when directed by a provider), deferring complex scheduling needs to the Scheduler.
Answer calls in a positive, professional tone and respond to routine inquiries (hours, directions, appointment confirmations).
Take clear, accurate written messages, reading them back to the caller to confirm.
Route calls and requests appropriately to the Scheduler for scheduling issues or the Patient Advocate for complaints, service concerns, and escalations.
Identify when a concern goes beyond front desk scope and provide reassurance while redirecting appropriately, without sharing frustration with the patient.
Document and relay issues for follow-up to the appropriate staff member, continuing until confirmation of receipt, rather than attempting to resolve clinical, administrative, or systemic issues independently.
Scan/file documents and maintain accurate front desk records, supporting general front desk organization as directed.
Maintain HIPAA compliance and professional boundaries at all times, including no personal cell phone use while working.
Monitor the waiting area for urgent health and safety concerns, notify clinical staff as needed, and follow established de-escalation protocols.
Manage high-volume after-school/after-work traffic and serve as the primary front desk presence after 5pm, logging and following up on issues requiring next-business-day attention.
Conduct end-of-day closure: walk through treatment rooms (power down computers, restore order, return play therapy items), restock front desk and copier supplies, organize common areas, clear all visible PHI, and confirm the clinic is empty and secure before leaving.

What You’ll Bring

High school diploma required (associate/bachelor's preferred); 1–2 years front desk/administrative/customer service experience, preferably in healthcare or behavioral health.
Basic computer proficiency, including EHR systems, scheduling platforms, and Microsoft Office, with accuracy in data entry and documentation.
Strong organizational and multitasking skills in a fast-paced environment.
Excellent verbal communication and phone etiquette, with a calm, welcoming, patient-centered demeanor at all times.
Ability to interact effectively with individuals across the lifespan (children, adolescents, adults, and older adults) and their caregivers
Understanding of, or ability to learn, HIPAA and confidentiality requirements, handling sensitive information with discretion.
Sound judgment in triaging issues, knowing when to handle independently versus escalate to the Scheduler or Patient Advocate.
Demonstrated professionalism, reliability, and punctuality.
Ability to work independently, especially after 5pm with limited supervisory support, including strong attention to detail for end-of-day closure and next-day readiness.

Bilingual preferred (especially Spanish or other languages relevant to the community).

Employment Details

Location: Onsite. 623 Broadway, New York, NY 10012

Schedule: Monday-Friday, 2:30 pm -7:30 pm

FLSA Classification: Exempt

Reports To: Director of Admissions

Union Representation: Non-Union

Salary Range

The expected hourly rate for this position is $25.00-$27.00/hour. This range reflects the anticipated compensation at the time of this posting and may be adjusted based on experience, education, and organizational needs.

Benefits

Greenwich House is committed to supporting the well-being of our employees as a key part of delivering a strong overall workplace experience. Full time employees are eligible for various benefits, including medical/dental/vision insurance, 403(b) plan, generous paid time off, and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

Equal Employment Opportunity & Accessibility

Greenwich House is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran’s status, disability, or any other characteristic protected by applicable law.

We are also committed to providing reasonable accommodations to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles. If you require assistance or an accommodation during the application or interview process, please contact us.

Related Jobs

Front Desk Assistant

PROMESA R.H.C.F. • Full-time • New York, New York, United States • $0 - $27.03 / year • 1d ago

Non-Profit & Volunteering Jobs social services bilingual check in patients

1d ago

Apply

Chaplain Part-Time - Hazlet, NJ | **Bilingual Spanish Preferred

Marketplace Chaplains • Part-time • Remote (Hazlet, New Jersey, United States) • 1d ago

Non-Profit & Volunteering Jobs social services bilingual community outreach

1d ago

Apply

Receptionist

Center for Alternative • Full-time • New York, New York, United States • $0 - $45.62k / year • 4d ago

Non-Profit & Volunteering Jobs Front desk receptionist social services community outreach

4d ago

Apply

Customer Care Partner

Washington Humane Society • Full-time • Madison, New Jersey, United States • $0 - $17.25 / hour • 4d ago

Non-Profit & Volunteering Jobs Front desk receptionist non-profit community outreach

4d ago

Apply

Veterinary Medical Scheduler and Assistant

Washington Humane Society • Full-time • Madison, New Jersey, United States • $17 - $18 / year • 4d ago

Non-Profit & Volunteering Jobs non-profit community outreach check in patients

4d ago

Apply

Veterinary Receptionist

ANIMAL CARE & CONTROL OF NYC • Full-time • New York, New York, United States • 6d ago

Non-Profit & Volunteering Jobs answer phones check in patients

6d ago

Apply

Bilingual Program Specialist

Partnership for Maternal and Child Health of NNJ • Full-time • Secaucus, New Jersey, United States • $43.50k - $45.50k / year • 6d ago

Non-Profit & Volunteering Jobs non-profit bilingual community outreach

6d ago

Apply

Front Desk Receptionist

FORTUNE SOCIETY INC • Full-time • New York, New York, United States • $26.65 / hour • 1w ago

Non-Profit & Volunteering Jobs Front desk receptionist social services bilingual

1w ago

Apply

Receptionist

Mixteca • Full-time • New York, New York, United States • 1w ago

Non-Profit & Volunteering Jobs Front desk receptionist bilingual community outreach

1w ago

Apply

Office Manager

Breaking Ground • Full-time • New York, New York, United States • $19.23 / hour • 1w ago

Non-Profit & Volunteering Jobs bilingual Microsoft Excel multi task

1w ago

Apply