About Hexmodal
Hexmodal builds smart devices and a simple software platform that help facilities teams automate routine compliance testing, monitoring, and documentation. Our technology helps teams spend less time on manual rounds and more time on the maintenance work that keeps buildings operating safely. Today, Hexmodal supports more than 180 health systems across 48 states.
The Role (also the Mission)
We are looking for our first IT & Facilities Manager to keep our technology and our workspace running smoothly. You will own the day-to-day operation of our IT infrastructure and help desk, be the go-to owner for our office space and vendor relationships, and make sure every employee has the tools, systems, and environment they need to do their best work. You are equally comfortable troubleshooting a laptop issue and negotiating a vendor contract, and you bring a service mindset to everything you do. As the first person in this role, you'll build the processes, systems, and vendor relationships that our IT & Facilities function will run on for years to come. This role reports to our Head of People and is based out of our NYC office 5 days a week.
Here are some ways you'll make an impact (also Outcomes of the role)
Own and maintain our IT infrastructure including but not limited to hardware, software, networks, and SaaS tools ensuring reliability, security, and a great employee experience.
Run day-to-day IT helpdesk support, resolving employee issues quickly and building self-serve resources to reduce recurring tickets.
Manage the full lifecycle of company equipment: procurement, provisioning, onboarding/offboarding, asset tracking, and repairs.
Own facilities operations for our office(s), including day-to-day maintenance, safety, seating/space planning, and vendor coordination (cleaning, security, catering, repairs, etc.).
Source, negotiate, and manage vendor and supplier relationships across IT and facilities to ensure cost-effective, high-quality service.
Partner with People and Engineering teams to enforce IT security best practices, including access management, device security, and data protection policies.
Own budget planning and tracking for IT and facilities spend, proactively identifying opportunities to save costs without compromising quality or experience.
Develop and maintain business continuity and disaster recovery plans for both IT systems and physical workspace.
Plan and execute office moves, buildouts, or expansions as the company grows, including new office setup end to end.
Create a great in-office experience; employees should feel that the workspace and tools they're given help them do their best work.
Lay a scalable foundation of documentation, processes, and vendor relationships for future IT & Facilities hires.
Competencies we are looking for in the right candidate:
4+ years of experience in IT support/systems administration and/or facilities/office management, ideally in a in office or hybrid role, start-up experience strongly preferred
Hands-on technical proficiency: hardware/software troubleshooting, device management (Mac & Windows), networking basics, and common SaaS/IT admin tools (e.g., Google Workspace, Slack, Okta/SSO, MDM tools)
Proven experience managing office operations, vendor relationships, and facilities-related projects
Strong vendor management and negotiation skills; comfortable evaluating contracts and driving cost efficiency
Excellent prioritization and project management skills; able to juggle reactive support needs with longer-term projects
A service-oriented mindset with strong interpersonal skills; builds trust and rapport with employees at all levels
Strong problem-solving skills and the ability to stay calm and resourceful when systems break or plans change
Clear, effective communication style, with the ability to translate technical issues for a non-technical audience
Comfortable working through ambiguity, rolling up your sleeves, and building processes from scratch
Working knowledge of basic IT security and data privacy practices
Budget management experience, with an ability to track spend and identify savings
BA/BS degree or equivalent practical experience
Bonus Points: (Some nice to haves for this role)
Experience managing multiple office locations or leading an office build-out/move
Experience with physical security systems (badge access, cameras) and workplace safety/compliance
Experience supporting a fast-growing startup through headcount and office scaling
Compensation & Benefits
We offer competitive compensation along with meaningful equity so you share in the value you help create.
Our benefits include:
401(k) match
100% coverage of medical, dental, and vision premiums for you and 80% coverage for dependents
Paid parental leave (for all parents)
Unlimited PTO
Why Hexmodal
At Hexmodal, you’ll work on real problems with real-world constraints and have meaningful ownership over the results. We’re a growing team that values simplicity, accountability, curiosity, and respect for the facilities professionals we serve.
If you’re excited to build practical technology that makes an important job easier, we’d like to hear from you.
How to apply
Click the link below to apply.
We reserve the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, and without regard to disability or status as a protected veteran, or any other status protected by law.
