We're seeking someone to join our team as a Director, in Wealth Management Operations- TEMCO to will support the execution and management of the Firm's CDD protocols for both new and existing customers. This includes managing programs and processes to support the examination of potential AML risk exposure for the Firm. In addition, the CDD Operations ED will have responsibility overseeing processes related to these programs and processes.
In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is an Advanced Specialist position at Director level within the Client Service & Relationship Management, which is responsible for managing internal and external client relationships. We do this by engaging in client service activities, optimizing the client experience, and managing vendor/external business partner relationships.
Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.
What you'll do in the role:
>Manage complex processes and/or support significant process management/project efforts
>Lead in process improvement, project management or technology development and testing across multiple teams and/or divisions
> Analyze and expose ambiguous, complex issues or non-standard issues, identify risks, root causes and propose future actions, tracking through to resolution
> Build and manage relationships with business unit partners, other Morgan Stanley infrastructure departments, and external contact points in Client or Market organizations
> Lead and coordinate discrete change initiatives and transformation programs across Wealth Management Operations, including Gen AI and automation work supported by GAINS.
> Partner with Operations, Technology and business stakeholders to define initiative scope, requirements, expected outcomes and implementation plans.
> Manage multiple transformation initiatives in parallel, maintaining clear scope, milestones, ownership, dependencies and escalation paths.
> Apply a strong control mindset throughout change delivery, considering implementation risk, operational impact and the sustainability of new or transformed capabilities.
> Define, validate and track measurable benefits, including cost reduction, cost avoidance, risk reduction, operational efficiency and hours saved, as applicable to each initiative.
> Coordinate stakeholder engagement, implementation readiness and adoption activities to support successful delivery of new tools, processes and capabilities.
> Contribute to the GAINS and broader WM Operations transformation agenda by identifying opportunities to increase project throughput, simplify work and scale effective solutions.
What you'll bring to the role:
> Front-to-back knowledge of the processes, projects, systems, markets and instruments that influence their team with a comprehensive understanding of job-related operational/compliance policies and procedures
> Ability to think commercially, understand the impact of initiatives, risks on the operational budget
> Ability to address non-standard issues within area of expertise
> Culture carrier and role model, representing and leading the Firm's core values to influence and motivate those around you
> Experience delivering change-the-business, automation, Gen AI, digital transformation or technology-enabled change initiatives in a complex organization.
> Ability to manage multiple discrete initiatives while maintaining accountability for scope, execution, controls and measurable outcomes.
> Ability to translate business problems into defined change opportunities, requirements, implementation plans and measurable benefits.
> Ability to build trust and influence stakeholders across Operations, Technology and business teams, while constructively challenging where appropriate.
> Strong judgment and a control-oriented approach to evaluating risks, dependencies and implementation decisions.
> Strong written and verbal communication skills, including the ability to provide concise updates to senior stakeholders.
> Understanding of change-the-business delivery, benefits tracking, project governance and operational change within financial services or another highly regulated environment.
> Ability to work independently, collaborate across teams and maintain momentum in a fast-moving transformation environment.
> At least 6 years' relevant experience would generally be expected to find the skills required for this role
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Expected base pay rates for the role will be between $120,000 and $172,500 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.
