RWCAR - Concierge

Rosewood Hotel Group • Full-time • New York, New York, United States • 1d ago

Job Description

Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

The Carlyle, A Rosewood Hotel is recruiting for a Concierge to join our team. The ideal candidate will curate memorable experiences in response to guest inquiries and coordinates special arrangements or services, courteously and efficiently. Inform guests of hotel services and features, local events in the city, venues and transportation.

Responsibilities

Answer questions regarding and/or makes arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, childcare, transportation, religious worship, cultural activities, shopping, floral services, and other services.
Address any problems and unusual situations; follow through until resolved and record through HotSOS.
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Participate in quality control activities and comply with quality assurance expectations and standards as directed by the hotel (Forbes, LQA and Rosewood Brand Standards).
Interact in courteous and professional manner with all guests, staff and community members.
Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
Ensures privacy and confidentiality for all hotel guests.
All other duties as required.

Qualifications

Minimum 2 years’ experience in a similar capacity for a luxury or ultra-luxury property in New York City
Must be able to available to work Weekends, Nights, Mornings and Holidays

Membership in Les Clefs d'Or preferred

Competitive Benefits

Medical, dental, vision and retirement benefits
Paid holidays
We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

https://www.linkedin.com/company/rosewood-hotels-&-resorts/

Instagram: @RosewoodHotels

About Us

Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations.