Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
The Senior Manager will lead the Coach (Re)Loved & Repair craftsperson team, setting the standard for production, craftsmanship, and performance. They will drive scalable, high-quality output while developing talent and fostering strong cross-functional partnerships to advance circular innovation within the Workshop.
The successful individual will leverage their proficiency in people management, operations, and process management to...
Production Leadership, Planning & Operational Excellence
- Plan, organize, and oversee the repair, restoration, and remaking of handbags, ensuring the highest standards of craftsmanship and brand integrity
- Develop and manage production strategies that balance creativity, efficiency, and output across all Coach (Re)Loved drops, repair workflows, and special projects
- Oversee end-to-end production planning and resource allocation across multiple workstreams, ensuring alignment to business priorities
- Set and track production goals and KPIs (output, quality, lead time, cost), ensuring deadlines are met while maintaining quality standards
- Implement tools and systems to improve production visibility, planning accuracy, and workflow efficiency
- Drive continuous improvement in processes, tools, and ways of working to increase efficiency, scalability, and team productivity
- Maintain a safe work environment and ensure teams adhere to all safety regulations
- Contribute to the Workshop’s Zero Waste certification goals by incorporating waste-reduction practices into daily operations through adherence to established best practices and responsible material usage
An outstanding professional will have...
- Bilingual proficiency in Spanish and English, with the ability to communicate effectively across a diverse workshop team.
- Strong understanding of product development processes.
- Passion for sustainability, circularity, and innovation, with an interest in advancing new methods of making and remaking product.
Team Leadership & Development
- Lead, coach, and develop direct reports and a broader team of craftspeople, including setting annual performance goals and development plans on their interests and business needs.
- Build a culture of accountability, craftsmanship excellence, and continuous learning
- Identify growth opportunities for team members, supporting skill development across construction techniques (e.g., preparation, paint, hardware, stitching)
- Support the annual Apprenticeship program, ensuring a positive and meaningful experience for all apprentices and Partner with leadership to build future talent pipelines.
Cross-Functional Collaboration
- Partner closely with Design to translate creative concepts into scalable production approaches
- Align with Customer Experience teams to ensure timely and high-quality repair services
- Foster productive cross-functional relationships with the NY workshop, product development, design, and inventory.
- Foster an open, transparent and collaborative culture that positions the Coach (Re)Loved and Repair Workshop as a trusted partner within Coach and Tapestry
#LI-DL1 #LI-ONSITE
Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264.
Visit Tapestry, Inc.
Base Pay Range
$90,000.00-$95,000.00
Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.
