Do you enjoy building innovative products that solve real customer problems? In this role, you will shape AI-powered, agent-based experiences that make it easier for small businesses to manage their credit card accounts. You will work at the intersection of product management, customer experience, and emerging technology. If you thrive in cross-functional environments and like taking products from discovery to launch, this role offers the opportunity to deliver meaningful customer impact
As a Vice President, AI Product Manager in the small business credit card product team, you will define and deliver AI-powered, agent-based customer experiences that simplify account management and servicing while helping customers better understand their financial activity. You will use customer insights, analytics, and responsible AI capabilities to identify problems, set product strategy, and partner with design, engineering, data science, and customer service teams to deliver scalable solutions. You will own initiatives from discovery through launch, with a focus on measurable customer and business outcomes.
Job responsibilities
- Define product vision, strategy, and roadmap for AI-powered, agent-based customer experiences
- Identify customer problems and opportunities where AI can create meaningful customer and business value
- Lead discovery, user research, and requirements definition with cross-functional partners
- Translate customer and business needs into clear product requirements and prioritized delivery plans
- Drive end-to-end product delivery from concept through production launch and ongoing optimization
- Establish success metrics and use customer feedback, analytics, and experimentation to inform prioritization decisions
Required qualifications, capabilities and skills
- 7 years of product management experience developing and launching customer-facing products at scale
- Experience leading products through the full product development lifecycle from discovery through launch and optimization
- Understanding of AI technologies, including conversational AI, large language models (LLMs), and intelligent automation
- Ability to translate complex business problems into product strategies and actionable requirements
- Experience partnering with stakeholders in large, matrixed organizations
- Experience communicating product strategy, trade-offs, and outcomes to cross-functional audiences
Preferred qualifications, capabilities and skills
- Experience building AI-powered digital customer experiences or intelligent self-service capabilities
- Experience with agent-based workflows, AI orchestration, prompt engineering, or related technologies
- Experience launching AI-powered products while balancing customer value, business outcomes, governance, and risk management
- Experience working in financial services or other highly regulated industries
- Experience using experimentation and data-driven decision-making to guide product strategy and prioritization
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
