Deputy Head Housekeeper at Warren Street Hotel

Crosby Hotel LLC • Full-time • New York, New York, United States • $72k - $75k / year • 3h ago

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Warren Street Hotel where elegance meets outstanding service.

Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.

Title: Deputy Head Housekeeper

Location: Warren Street Hotel

Position Type: Exempt

Reports To: HeadHousekeeper

Job Description:

To work with the Head Housekeeper to manage the team and ensure Firmdale exceptionally standards are sustained. To be responsible for running the department in the absence of the Head Housekeeper.

Duties & Responsibilities:

Highly attentive to small details
Support the Head Housekeeper in overseeing the daily operations of the housekeeping department
Lead the team in the absence of the Head Housekeeper
Attend the management morning meetings in the absence of the Head Housekeeper
Conduct daily briefings to the housekeeping team
Check completed bedrooms with an eye for detail, to ensure they are cleaned to the required standards
Report design issues and maintenance faults to the correct department and follow up to ensure issues are corrected
Ensure Daily & Weekly projects are being followed and completed
Liaise with the Reception department as to which rooms have been completed
Supervise housekeeping staff in cleaning to the standard required
Monitor and update the computer system on the room status
Ensure that lost properties are logged in as per standard into Go Concierge
Ensure that all areas of staffing are covered according to the needs of the business
Be aware of all functions and events taking place
Check all public areas, linen room, chute room and bedrooms daily
Be aware of any contractors in the building and control standards of work and security
Ensure that all Guest complaints are dealt with professionally, promptly and efficiently and referred to the Duty Manager as necessary
Assist the Head Housekeeper in the installation of new systems and procedures
Ensure that maintenance is reported promptly and correctly and that action by the relevant department is followed up
Ensure that any repairs to soft furnishings are dealt with promptly and followed up on
Train staff and maintain records of training on all Firmdale SOP’s
Create incentives to inspire and motivate the team
Conduct regular stock control and process orders along with the Head housekeeper
Assist in the completion of appraisals and interviews as required
Understand and be aware of all administration procedures within the department
Knowledgeable of hotel fire and emergency procedures
Maintain a clean, safe hazard free work environment at all times
Understand the emergency procedures for the entire Hotel
Follow the security procedure to protect both guest and hotel property
Have thorough knowledge of the hotel and the company
Constantly search to improve the knowledge of the job
Carry out any other reasonable duty to assist in the smooth running of the company
To set consistently good example to other staff in dress and behaviour
Responsible, whilst liaising with the Head Housekeeper, for your own development

Personal Specifications:

Ability to mentor and inspire team members
Exceptional organization and administrative skills
Friendly demeanour
Excellent level of spoken and written English
Friendly & professional telephone etiquette
Exceptional PC skills
Ability to remain calm under pressure
Attentive to details

What We Offer:

Competitive salary
Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
Complimentary meals on shift
Free uniform dry-cleaning service
Commuter transit benefits available Day 1
Ongoing training and professional development, including annual education reimbursement program up to $3,000
Social events throughout the year, including holiday parties, team member appreciation events, and more
Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
Departmental and company-wide incentive programs
And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Crosby Street Hotel

Three Michelin Keys, 2024, 2025
Condé Nast Traveler 'Triple Crown', 2026
Readers' Choice Awards, Condé Nast Traveller, 2024, 2025
Top-Rated Tablet Hotels of All Time, 2025
The Best Boutique Hotels in New York City, Travel + Leisure, 2024
Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI)

Warren Street Hotel

Two Michelin Keys, 2025
The Hot List, Conde Nast Traveller, 2024
The IT List, Travel + Leisure, 2024
World's Greatest Places, TIME Magazine 2024
The Best Boutique Hotels in New York City, Travel + Leisure, 2024
Readers' Choice Awards, Condé Nast Traveller, 2025

The Whitby Hotel

Three Michelin Keys, 2024, 2025
Top-Rated Tablet Hotels of All Time, 2025
Condé Nast Traveler 'Triple Crown', 2026
Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025
Best Afternoon Teas in New York City, Vogue, 2024, 2025
Readers' Choice Awards, Condé Nast Traveller, 2024, 2025

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Join us at the Warren Street Hoteland be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.