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Description
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Job Overview and Responsibilities
Responsible for planning and overseeing projects to ensure they are completed in a timely fashion among different groups and within budget. Plan and designate project resources, logistics, monitor progress and keep stakeholders informed the entire way.
- Responsible for planning and overseeing airport ops projects and initiatives that help drive performance, customer satisfaction, and employee engagement
- Thinks creatively and promotes creativity and team work in order to execute on our hub goals; monitors progress and keeps stakeholders informed the entire way
- Ensures that all projects are completed as assigned on-time, to specifications, with accuracy, efficiency and within budget
- Develops and maintains relationship with stakeholders for success
- Develops detailed projects plan to monitor and track progress of all projects
- Addresses questions, concerns and/or complaints throughout the project
- Evaluates projects and provides recommendations to address issues and opportunities for improvement
- Seeks out feedback from frontline employees and leadership and successfully promotes the business case for successful change management
- Creates and maintains comprehensive project documentation
- Develops spreadsheets, diagrams and process maps to document needs
- Collaborates with organizational leadership to support organizational objectives
- Interacts clearly, constructively and positively with all departments to ensure projects are completed effectively and with minimal disruption to planned events
- Acts as a liaison between the company, customers and vendors
- Attend conferences and training as required to maintain proficiency
- Develops comprehensive project plans to be share with all stakeholders
- Ensures compliance with federal, state, local, industry, contractual and company policies
Qualifications
What’s needed to succeed (Minimum Qualifications):
- High school diploma or equivalent
- Five years of aviation/airport operations experience
- At least three years of operations supervisor or greater experience
- Intermediate experience in Microsoft Office Suite, including MS Excel and web database reporting
- Ability to present analytical information effectively
- In-depth knowledge of Ramp operations, practices and landscape
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong organizational skills and attention to detail
- Strong time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Effectively engages with leadership at all levels of the organization with a high degree of professionalism while maintaining confidentiality
- Ability to lead and motivate
- Strong problem solving skills and drive for excellence
- Must be detail oriented, with ability to effectively review extensive amounts of information along with managing daily challenges
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- Bachelor's degree
- Experience leading projects with team member across multiple departments
- Project management skills
- Strategic thinking and progress improvement skills
- Proficiency with Microsoft Office products
The base pay range for this role is $81,795.00 to $106,602.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact
JobAccommodations@united.com
