Manager, Advancement Operations & Digital Fundraising

Touro University • Full-time • New York, New York, United States • 1d ago

Overview

The Manager, Advancement Operations & Digital Fundraising plays a central role in supporting the day-to-day operations, digital fundraising activities, and technology needs of the Office of Institutional Advancement (IA). Reporting to the VP of Institutional Advancement, the Manager serves as the primary administrator for Qgiv and other online fundraising and event platforms, working with Touro schools and programs to build and manage fundraising campaigns, giving pages, event registration, sponsorship opportunities, peer-to-peer initiatives and related digital fundraising activities. The position also manages the Institutional Advancement ticket/request system, coordinating requests from schools and departments for fundraising reports, event registration pages, fundraising websites, giving forms and other Advancement services. The Manager will also provide administrative and project support to IA leadership, helping streamline processes and support fundraising strategy, prospect development, donor engagement and solicitation.

Responsibilities

Digital Fundraising & Qgiv Serve as the primary Institutional Advancement administrator for Qgiv and other online fundraising platforms and working with communications supporting Touro's website donation pages.
Build, launch and maintain fundraising campaigns, giving pages, event registration sites, sponsorship pages, peer-to-peer campaigns and other online fundraising initiatives.
Work directly with schools and departments to gather content, sponsorship information, pricing, images and other materials required to build and launch fundraising pages.
Configure registration options, sponsorship levels, ticketing, donation amounts, auction pages, payment options, automated communications and other back-end functionality.
Test fundraising and registration pages prior to launch to ensure functionality and a positive donor/user experience.
Run Qgiv reports related to donations, registrations, sponsorships, attendees and event revenue.
Coordinate with Advancement Services to support accurate gift processing, reconciliation and reporting.
Help establish and maintain consistent standards and best practices for online fundraising across Touro schools and programs.

Website, Technology, Ticketing & Digital Support:

Manage and update fundraising-related websites, event pages, giving forms and other digital content.
Manage the Institutional Advancement ticket/request system and serve as a central point of coordination for incoming requests from Touro schools and departments.
Review, organize, prioritize and route incoming requests to the appropriate IA team member or resource
Manage requests for fundraising reports, event-registration pages, fundraising websites/pages, giving forms, sponsorship pages and other Advancement services.
Communicate with schools regarding requirements, missing information, timelines, approvals and completion of requests.
Monitor ticket volume, outstanding tickets, turnaround time and recurring requests to identify opportunities for improved processes and service.
Troubleshoot basic website, registration, payment and platform issues and coordinate with IT or outside vendors when appropriate.
Assist with workflows and integrations among Qgiv, websites, payment systems, Raiser's Edge/NXT and other Advancement technology.
Maintain organized digital files, templates, platform documentation and standard operating procedures.
Identify opportunities to streamline, standardize and automate repetitive processes.

Digital Design & AI-Assisted Content Creation:

Work with communications creating professional digital materials supporting fundraising campaigns and events, including website banners, event graphics, sponsorship materials, social media graphics, digital signage and other promotional assets.
Utilize AI-assisted design tools, Canva and other digital platforms to efficiently create and revise fundraising and event materials.
Resize and adapt creative materials for various websites, fundraising platforms, social media and digital specifications.
Work with schools and IA staff to translate fundraising and event needs into effective digital materials.

Fundraising & Event Support:

Provide operational support for fundraising and donor-engagement events from planning through post-event reporting.
Build and manage online event registration, sponsorship and donation infrastructure.
Produce registration, sponsorship and revenue reports for IA leadership and participating schools.

Advancement Operations & Administrative Support:

Take ownership of recurring administrative responsibilities, including meeting co-ordination and projects that support the efficient operation of the department.
Assist with vendor coordination, invoices, purchasing, reimbursements and related administrative functions.
Support special projects and other departmental priorities as assigned.

Qualifications

Education/Experience

Bachelor's degree.
Three to five years of relevant experience in advancement, nonprofit development, digital fundraising, event management, web administration, marketing or a related field.
Experience in higher education, institutional advancement or nonprofit fundraising preferred.

Knowledge/Skills/Abilities

Excellent project-management and organizational skills with the ability to manage multiple projects, schools and deadlines simultaneously.
Strong attention to detail and ability to troubleshoot problems independently.
Excellent written and verbal communication, interpersonal and customer-service skills, with the ability to work effectively with school leadership, faculty, staff, vendors, donors and other internal and external stakeholders.
Ability to learn and adopt new technology quickly, work independently, take ownership of projects and proactively identify what needs to be done.

Technical Skills

Strong technical aptitude with demonstrated experience working with the back end of websites, online platforms or content-management systems.
Experience with online fundraising, event-registration, e-commerce or similar digital platforms; Qgiv experience strongly preferred.
Strong proficiency in Microsoft Office, particularly Excel and PowerPoint, with strong reporting and data-management skills.
Experience creating digital materials using Canva, AI-assisted design tools or similar platforms in compliance with Touro university branding standards.
Experience with Qgiv/Bloomerang, Blackbaud Raiser's Edge/NXT, payment processors, online registration systems and event-management technology preferred.