Sales Administrator
Job Summary: The Sales Administrator will actively lead and support the customer relationship through all transactions, support, troubleshooting, and overall voice of the customer. The Sales Administrator at Breeze-Eastern will ensure that all customers are provided with world-class support through quick response time, clear and concise feedback, and an overall entrepreneurial spirit to ensure we exceed expectations and solve problems our competition is unable to solve. Additionally, the Sales Administrator shall ensure that all customers are aware of our capabilities and desire to support the overall market.
Objective: Meet or exceed sales goals (e.g., bookings, price, New Business) while maintaining and fostering excellent customer relations and maintaining a clean order book.
Expectations: Self-starter, self-learner, takes initiative to achieve desired outcome. Respectful and helpful to all other team members. Forthcoming and honest with information and thoughts related to the team or work. Willingness to commit and be accountable to obligations.
Sales Administrators may be assigned a primary and secondary area of responsibility, or a functional business unit responsibility that is broader in responsibility and scope than a primary and secondary area of responsibility. Secondary supporting actions will be assumed during surges and in the absence of employees.
Primary Responsibilities:
- Accountable – Meet booking targets by customer and market segment to ensure outlook commitments are met.
- Autonomous – Primary point of contact with customers by facilitating purchase orders, quotes, contract management and compliance, and general communications both internal to Breeze-Eastern and with external organizations. Including but not limited to: Quoting, PO receipt, order entry, RMA, Open Order Report, portal, and other customer actions
- Data Driven – Maintain, monitor, and correct ERP data to ensure data accuracy and maintain a clean order book
- No Silos – Attend daily BU and production meetings to guarantee effective communication and ensure internal status and external communication are aligned
- Collective Sense of Purpose – Act as a back-up in the event of the absence of a team member or in the case of overflow work
- Manage and dispute customer scorecards to ensure that Breeze-Eastern delivery and quality scores align internally and externally
- Maintain accurate records of current and past contractual transactions as required by law, customer requirements, or internal requirements both physical and digital.
- Support and advise the Business Unit Manager in actively monitoring performance trends that affect present or future business with the customers; alert management of positive and negative performance trend changes.
- Other duties may be assigned
Secondary Responsibilities:
- Ensure Compliance with EH&S, Trade Compliance, Ethics and Business Conduct, Quality Policy, and all established operating procedures.
- Ensure department procedures and employee behaviors are compliant with all governing federal, state, local, and corporate regulations.
- Other duties may be assigned
Minimum Requirements:
- 2 or more years of experience in a role that focuses on interaction with customers, purchase order processing, contract administration, logistics, order entry, and/or order book management
- Experience reviewing and interpreting aerospace purchase contracts and quotes.
- Strong computer skills with MS Office, databases, and knowledge of ERP systems are required; experience with IFS is a plus.
- Knowledge of defense contracts, processes, FAR/DFAR, procedures, and aviation equipment is preferred.
- Bachelor’s degree in Business or Technical Discipline is preferred.
- Knowledge of Aerospace products, MRO, aircraft maintenance, or aircraft parts manufacturing is preferred.
- Able to work with limited direct supervision. Must exhibit a high level of motivation and a sense of urgency.
Breeze-Eastern is an equal opportunity employer and federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability."
