Certified Medical Assistant

Candidate expected to work 4, 10-hour shifts and must be able to commute between Ocean and Monmouth County.

Position Summary

Reporting directly to the Director of Nursing, the Certified Medical Assistant (CMA) provides patient care under the direction of the CMO and the Provider, including telephoning patients, obtaining vitals, documenting in EMR and immunization administration.   The CMA assists with supplies and equipment ordering and is committed to creating a positive team environment while being a good team member.

Responsibilities

• Pre-register patients for their appointment by reviewing, prepping the appointment and confirming appointment.  
• Obtain consent for Family Planning, medical treatment, patients signature confirming/accepting receipt of patients’ privacy notice, HIPPA rights, medication history, NJIIS consent, and financial responsibility. 
• Completes Advance Directives section as outlined in the policy. 
• Ensure all insurance information is captured correctly and update insurance information as needed.  
• Verify insurance eligibility to ensure active coverage on the date of service by utilizing Athena’s eligibility module, Payer’s Website and/or Phone.  
• Verifies insurance primary care provider (PCP) is an OHI Provider and completes a PCP change form if this is not the case utilizing the Athena chart export.
• Obtains necessary patient release forms in accordance with patient confidentiality and medical records policy.
• Ensure that patient demographics are updated by utilizing Phreesia at every visit or the daily patient demographic form when Phreesia is not an option.  
• Works towards improving key performance indicators for the site. 
• Collects patient’s co-pays and fees for services rendered as assigned by the completed HHA and sliding fee scale, and accurately applies the co-pay to the appropriate visit and provides patient with a receipt. 
• Ensures daily cash and credit card collection is reconciled with Athenahealth reconciliation report. 
• Follows the end-of-day procedure policy to prepare daily deposits. 
• Follows the cashbox policy.
• Registers the patient for the EMR patient portal. Demonstrates portal functionality, provides education, illustrating the ease of communication between patient and care team and strongly encourages patients to access their protected health information (PHI). 
• Initiate and conduct daily huddles with assigned team. 
• Collaborate with the Financial Screeners to refer eligible patients to NJCEED timely. 
• Escorts patient from waiting room to the exam room.  Utilizes the EMR to assign rooms and move the patient accordingly.
• Takes a history of visit and chief complaints and documents in EMR.
• Practice professional attitude and attire at all times, clean and neat uniform, short fingernails, no large jewelry of any type, and no facial piercings for safety and infection control best practices.
• Complete intake on patients by obtaining patient medical and surgical history, chief complaint, smoking status, depression screening, allergy information, and social history.   Document all data in EMR.  
• Obtains vitals:  temperature, pulse, blood pressure, respiration rate, pulse oximetry, height and weight of all patients following protocol. 
• Complete chart preparation and enters appropriate orders based on outstanding Quality Measures for Provider to review to ensure quality performance goals are met.
• Instruct and assist patient to remove shoes for accurate weight measurement and inspection of feet, for diabetic patients
• OB CMA will inquire about patient’s dental needs and assist the patient to schedule a dental appointment
• As a part of the uniform requirement, AMA must wear wrist-watch with second hand i to provide safe and quality patient care and obtain accurate vital signs
• Reviews level of pain with patient and documents all vital signs in patient’s chart in the EMR.
• Performs dipstick Urinalysis, pregnancy tests (OB), vision and hearing tests, and head circumference measurement (Pediatrics).  
• Documents all findings in patient’s chart in EMR. Collaborates with provider for further follow up on any tests as needed.
• Monitor’s patient flow, and assists in the preparation of exam rooms and patient charts.  Effectively work with the care team to deliver safe and quality care.
• Administers vaccines according to policy using two identifiers, providing proper vaccine information sheets to patients and accurately documenting information in the EMR. 
• Maintain an accurate daily temperature log for refrigerator/freezer temperatures to assure vaccine and medication safety. Update the log monthly, file the log for previous month and send a copy to RN by 5^th of each month  
• Clean the refrigerator/freezer monthly, and maintain an up-to-date refrigerator cleaning log
• Document appropriate and accurate patient data in NJIIS Registry, and provide patients/guardians with vaccine side effect education booklet as per NJ State requirement.
• Assists providers during exams and procedures as requested.                                                                                                                              
• Follows standard precautions when administering patient care and adheres to techniques outlined in OHI Infection Control Policy at all times.
• Cleans and disinfects exam room tables and equipment after each patient and prepares room for next patient.
• Call No Show patients within 10 minutes after the missed appointment assist patient with re-scheduling the appointment, and document accordingly
• Assist in maintaining provider schedules filled to meet daily productivity goals  
• Support with the Completion various forms as requested by patient and/or other entities and report to provider for final review and management in a timely manner according to OHI policies.
• Maintains logs for all medical devices as designated in each department.
• Requests referrals and gives patient contact, prescription, x-ray or lab requisitions ensuring process is complete.
• Provides for patient’s privacy, cultural sensitivity, comfort, safety and hygiene in a non-judgmental way.
• Identifies all patients using two indicators (name and date of birth) prior to administering care.
• Ensures patient care equipment is clean and properly stored.
• Maintain inventory of routine medical supplies and reports to department lead list of supplies  needed.
• Checks supplies for expiration dates as required
• Disinfects and cleans all treatment rooms at the end of each shift.
• Prepares charts for providers for the following day to include labs, x-rays and ultrasounds, consultations, and hospital reports. Document in EMR all objective and subjective findings for provider(s) review.
• Perform venipuncture for routine blood work as/ needed. Explains the procedure to the patient prior to initiating blood draw.
• Seeks proper assistance with difficult venipuncture or with any concerns or abnormal objective findings.
• Assist with the management of inventory and sterilization of all medical equipment for Ob/gyn dept.
• Clean instruments for ultrasonic cleaning and sterilization after each use in accordance with established infection control policy.  
• Coordinates the delivery/receipt of all instruments and equipment sent for sterilization processing as reflected by instrument log and availability of needed instruments and equipment.
• Maintains and stocks all equipment for all exam rooms and inventory 
• Participates in staff development and educational programs.
• Maintains current CPR certification as evidenced by valid card.
• Attends continuing education and collaborative meetings.
• Orients and trains staff as observed by nursing supervisor or designee.
• Develops and maintains good human relations skills and displays a respectful, caring attitude at all times.
• Accepts constructive criticism as demonstrated by positive behavior changes.
• Introduces self by name to patient/significant others throughout appointment as evidenced by feedback from patients, and as observed.
• Reports all necessary information and/or unusual occurrences in accordance with established policies and procedures and notifies RN/Regional Practice Director of unusual occurrences as they develop.
• Completes incident reports immediately as per policy in all required situations.
• Facilitate patient referrals and prior authorizations, as well as scheduling of patients with specialty providers. Change order alarms to reflect scheduled appointments.
• Daily management of EMR “bucket” items and maintain close communication with clinical care teams to close out cases.
• Follow up with patients on test results via phone or patient portal depending on outcome and remind patients of pending orders and follow OHI policy when a patient cannot be reached for abnormal results.
• Utilizes the print document barcode (barcode-sandwich) to upload all inbound transition documents and requested forms. 
• Reports actions of others which have negative impact on patient care.
• Promotes and delivers optimum care to the satisfaction of all patients.
• Reports to any OHI site as scheduled by Scheduling Coordinator.

Education/Experience/Licensure

• Graduate from an accredited medical assistant/medical technologist program.
• Current National Certification as Medical Assistant is required.
• Basic Life Support for providers through the American Heart Association is required.
• Bilingual English/Spanish is preferred.
• Must have effective people skills.
• Proficiency in Microsoft Office 365 is required.
• Flexible schedule to meet the needs of the organization and hours of operation is required.
• Rotation of sites and weekend shifts may be required.
• Must have your own reliable transportation throughout Ocean and Monmouth Counties as needed.

Benefits

• Medical, Dental, Vision and Life Insurance
• Flexible Spending Accounts with Medical and Dependent Care
• Voluntary Life Insurance
• 401(k) Salary Deferral and Match
• Paid Time Off 
• Paid Holidays
• Employee Assistance Program
• Employee Discounts
• Employee Referral Program