• Follow up on annual maintenance agreements within HCP through email, text, and phone calls.
• Schedule maintenance appointments and remind customers of upcoming services.
• Retain customers by explaining the benefits of maintaining their annual maintenance agreement.
• Respond to positive Google reviews.
• Run the weekly technician sales report every Monday.
• Monitor the daily dispatch board to ensure technicians are on time or identify when they are running early or late.
• Monitor the HCP inbox and respond to customer inquiries as needed.
• Assist with answering incoming calls.
• Take ownership of day-to-day operational and customer service tasks to allow management to focus on other initiatives.
