We are excited to announce that we are looking for a Full Time, Medical Reception Call Center 2 at Hamilton Gastroenterology Group in Hamilton, NJ.
About the Role:
The Medical Reception Call Center 2 role is pivotal in ensuring seamless communication between patients and healthcare providers within a busy medical environment. This position focuses on managing inbound and outbound calls with professionalism, accuracy, and empathy to facilitate appointment scheduling, patient inquiries, and information dissemination. The role requires handling sensitive patient information in compliance with healthcare regulations, maintaining confidentiality at all times. The successful candidate will contribute to enhancing patient satisfaction by providing timely and clear communication, resolving issues, and coordinating with medical staff as needed. Ultimately, this role supports the operational efficiency of the healthcare facility by acting as the first point of contact and a reliable liaison between patients and medical teams.
Responsibilities:
- Answer and manage a high volume of incoming calls from patients seeking appointments, information, or assistance.
- Schedule, reschedule, and confirm patient appointments accurately using electronic health record (EHR) systems.
- Provide clear and courteous communication regarding office policies, procedures, and patient instructions.
- Maintain patient confidentiality and comply with HIPAA and other relevant healthcare regulations.
- Coordinate with medical staff to relay messages, update patient records, and ensure smooth patient flow.
- Handle patient inquiries and concerns with empathy, escalating complex issues to supervisors or clinical staff as appropriate.
- Document call details and patient interactions thoroughly and accurately in the system.
Skills:
In this role, strong communication skills are essential for effectively interacting with patients and healthcare providers, ensuring clarity and professionalism in every call. Organizational skills are used daily to manage appointment schedules, patient records, and follow-up tasks efficiently. Technical proficiency with EHR systems and call center software enables accurate data entry and retrieval, which supports smooth operational workflows. Empathy and problem-solving skills help in addressing patient concerns sensitively and escalating issues appropriately. Additionally, knowledge of healthcare regulations ensures that all patient interactions comply with privacy and security standards, maintaining trust and legal compliance.
Minimum Qualifications:
- High school diploma or equivalent.
- Experience in a medical reception or call center environment.
- Familiarity with electronic health record (EHR) systems and appointment scheduling software.
- Strong communication skills, both verbal and written.
- Basic knowledge of healthcare terminology and patient privacy regulations (HIPAA).
Preferred Qualifications:
- Experience working in a healthcare call center or medical office setting.
- Proficiency with multiple EHR platforms and call center technology.
- Bilingual abilities, especially in Spanish or other commonly spoken languages in the U.S.
- Certification in medical office administration or customer service.
We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.
