Customer Accounts Manager

Talent Acquisition/Human Resources, The Aaron's Family of Companies • Full-time • Rochester, New York, United States • 1d ago

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Customer Accounts Manager

The salary range for this role is $18.50 to $19.50 per hour*. This position is also eligible for incentive pay based on performance.

Aaron’s Customer Accounts Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. This role strategically influences team performance to assist customers in achieving ownership of their merchandise and supports store operations through a wide variety of responsibilities, as directed by the General Manager.

What We Offer

The hourly rate and eligibility for performance-based incentive pay are just part of our total compensation package for team members. Although not an all-inclusive list, below are some of the benefits that may be important to you and your family. **

On Demand Pay through Dayforce Wallet – request pay you’ve earned in between paydays. We’ve found this to be one of the most popular programs with our associates!
Excellent Career Advancement Opportunities
Paid time off, including vacation, sick and holidays.
Sunday off plus one day off during the week. All locations are open six (6) days per week.
Medical, dental and vision insurance.
Health Savings Account and Flexible Spending Accounts (United States Only)
401(k) Plan with contribution matching (United States Only).
Employee Assistance Program - Free access to mental health resources, life coaching and more for you and your covered family members.
Employee Purchase Program

Skills for Success

Strong interpersonal and communication skills.
Ability to demonstrate empathy and listen attentively.
Ability to explain information clearly and handle difficult conversations.
Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
Uphold the Aaron’s Brand and protect company assets.
Shares a passion for making a real difference in the lives of others and building strong personal connections.

Essential Duties and Responsibilities

Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build strong customer relationships to support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
Maintain accurate daily route sheets and weekly maintenance sheets.
Loading, appropriately securing product and safely operating the company vehicle.
Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
Support sales team as needed.

Required Qualifications

Must be at least 21 years of age for positions within the United States and at least 18 years of age in Canada.
Requires a valid driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory driving record.
Must be able to be DOT certified, if required in location of position (United States Only).
Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Preferred Qualifications

Retail/customer service management experience.
High School diploma, GED or equivalent.
High energy with the ability to effectively perform all functions of the store.
Proper telephone etiquette.
Maintain a professional appearance.

* Note that the pay range provided above is the lowest to highest rate we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. No amount of pay is considered to be wages or compensation until such amount is earned, vested and determinable. The amount and availability of any bonus, commission or any other form of compensation that is allocable to a particular employee remains in the Company’s sole discretion unless and until paid, and may be modified at the Company’s sole discretion, consistent with the law.

** Benefits vary based on full-time and part-time employment status.

About Aaron’s
At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is an Equal Opportunity Employer.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.