Call Center Representative

1st Financial FCU • Freehold Township, New Jersey, United States • $19 - $20 / hour • 1d ago

Summary: This position requires a pleasant, outgoing and confident manner. The skills and job knowledge mirror that of a Member Services Officer, except the job responsibilities are carried out via telephone rather than in person.

Responsibilities:

Answers general member phone requests and/or questions.
Responds to member problems and issues.
Resolves member issues whenever able, or refers member to the appropriate department for assistance.
Services member transaction requests and opens new accounts, including checking, sub-accounts, share certificates, and money market accounts.
Evaluates needs of members and offers appropriate financial products and services.
Has the ability to post transactions and update member and loan information.
Basic research of accounts to resolve discrepancies.
Performs settlement of deceased accounts via mail.
Assists members in setting up distributions of payroll and direct deposit via mail.

Qualifications:

Superior customer service skills.

Requires full knowledge of credit union products and services.
High level of interpersonal skills.

Good reasoning ability/problem solving skills.
Solid math skills - able to compute rates, ratios, and percentages.
Team oriented - contributes to building a positive team spirit.
Speaks clearly and has strong written and verbal communication skills.
Good computer skills.
HS/GED and 2 years related experience.
Credit Union University, Product & Service Training.
Available to work Saturdays.

As a First Financial employee, you'll enjoy a challenging work environment and an opportunity to make a difference. We offer paid training and a great benefits package including Medical, Dental, Rx, Vision, Life Insurance, Vacation, Sick, Personal, Tuition Assistance Program and Retirement Plan.

Equal Opportunity Employer/Veterans/Disabled

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